Technical Support Procedures - Supermicro X13DAI-T User Manual

5. Check and change one component at a time instead of changing several items at the
same time. This will help isolate and identify the problem.
6. To find out if a component is good, swap this component with a new one to see if the
system will work properly. If so, then the old component is bad. You can also install the
component in question in another system. If the new system works, the component is
good and the old system has problems.

3.2 Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, please note that as
a motherboard manufacturer, Supermicro also sells motherboards through its channels, so it
is best to first check with your distributor or reseller for troubleshooting services. They should
know of any possible problems with the specific system configuration that was sold to you.
1. Please go through the Troubleshooting Procedures and Frequently Asked Questions
(FAQ) sections in this chapter or see the FAQs on our website
com/FAQ/index.php) before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website
ResourceApps/BIOS_BMC_Intel.html).
3. If you still cannot resolve the problem, include the following information when contacting
Supermicro for technical support:
•
Motherboard model and PCB revision number
•
BIOS release date/version (This can be seen on the initial display when your system first
boots up.)
•
System configuration
4. For immediate assistance, please have your account number ready when placing a
call to our Technical Support department. We can be reached by email at
supermicro.com.
5. For worldwide services and support, please visit our website at
Support | Supermicro.
Chapter 3: Troubleshooting
(https://www.supermicro.com/
89
(https://www.supermicro.
support@
Worldwide Services &