Table of Contents
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Supervisor features
The following sections describe features available to the Supervisor:
•
Answer Agent
•
Agent key
•
Answer Emergency
•
Call Agent
•
Interflow
•
Night Service
•
Observe
•
Display Agent Status
•
Display Queue
Use Answer Agent
Use the Answer Agent feature to receive calls from agents in a non-
emergency situation.
1. When the Answer Agent soft key
flashes, tap the
Note 1: The Agent ID of the contacting
individual displays on the telephone.
Note 2: The soft key color changes and
remains altered as long as the call is
active. The status changes to NotReady.
2. Press the
Goodbye
Supervisor features
Answer Agent
soft key.
key to end the call.
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