Use Activity Code - Nortel NN43118-102 User Manual

Agent features

Use Activity code

You use Activity codes to record the types of activities performed.
To record activities
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3. Press the Services
On-hook default path to
Headset Enabled.
1. When the Activity soft key is flashing, tap
the Activity soft key.
2. Use the dialpad to enter the Activity
code.
3. Tap the Activity
If performing multiple tasks, repeat these
steps.
Note: If configured, Activity codes can
be entered while in the NotReady state.
soft key. Set the
soft key.