1. Manuals
  2. Brands
  3. Nortel Manuals
  4. IP Phone
  5. IP Phone 2007
  6. User manual

Nortel 2007 User Manual

Nortel ip phone user guide
Hide thumbs Also See for 2007:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual, Operation & Installation Manual
Title page
Nortel Communication Server 1000

IP Phone 2007

User Guide

Advertisement

Table of Contents
loading

Related Manuals for Nortel 2007

Summary of Contents for Nortel 2007

  • Page 1: Ip Phone 2007

    Title page Nortel Communication Server 1000 IP Phone 2007 User Guide...

  • Page 3: Revision History

    August 2005 Standard 2.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5. May 2005 Standard 1.00. This document is issued to support the IP Phone 2007 on Nortel Communication Server 1000 Release 4.0. Revision history...
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    Contents About the Nortel IP Phone 2007 ..... 11 Basic features ........12 Telephone controls .
  • Page 6 Use Preferences ........34 Configure services on the IP Phone 2007 ... . . 37 Use the Telephone Options menu .
  • Page 7 Make a call ........61 Use Off-hook dialing .
  • Page 8 Contents Incoming calls ........85 Activate Automatic Answerback .
  • Page 9 Use Radio Page ........111 Use Voice Call ........113 Additional features .
  • Page 10 Contents...

  • Page 11: About The Nortel Ip Phone 2007

    About the Nortel IP Phone 2007 About the Nortel IP Phone 2007 The Nortel IP Phone 2007 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. The IP Phone 2007 provides all the functionality of the IP Phone 2004,...

  • Page 12: Basic Features

    12 programmable feature soft keys • four soft keys (self-labeled) providing access to a maximum of ten features Note: Your IP Phone 2007 may not be configured to support soft key functionality. Consult your system administrator. • speaker for on-hook dialing or on-hook listening •...

  • Page 13: Telephone Controls

    Telephone controls Figure 1 shows the IP Phone 2007 controls. Figure 1: IP Phone 2007. About the Nortel IP Phone 2007 Use the Volume control volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the right side of the rocker bar to increase volume;...

  • Page 14: Telephone Display

    About the Nortel IP Phone 2007 Telephone display The IP Phone 2007 provides a large, color touch panel display that supports color XML/HTML content through an external application server. Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen.

  • Page 15: Application Area

    The IP Phone 2007 window-based user interface has two display areas: • Application area • Tools/Navigation area Figure 2 shows an example of an idle LCD display screen. Figure 2: IP Phone 2007 LCD display screen Note: The display can differ from the above example.
  • Page 16 Figure 3 shows the Application area. Figure 3: IP Phone 2007 Application area In the Feature area, the soft keys can show either text or icons. Table 1 shows the soft key text and icon equivalents. The text labels are displayed by default and are changed using the Tools menu (see “To use...

  • Page 17: Tools/Navigation Area

    This area is visible and functional at all times. Figure 4 on page 17 shows the Tools/Navigation area. Figure 4: IP Phone 2007 Tools/Navigation area The Tools/Navigation area has five main elements presented as touchable soft keys:...

  • Page 18: Touch Panel

    About the Nortel IP Phone 2007 Touch panel You perform point-and-click operations on your IP Phone 2007 using the touch panel. The touch panel is used with the graphical user interface (GUI) to present soft keys directly on the display. You can activate all Line/DN soft keys and feature soft keys by using the touch panel.

  • Page 19: Calibrate The Touch Panel

    The Call features and FFCs must be assigned to your telephone and supported by system software. Security features The following security features are available on your IP Phone 2007: • Secure communication • Managing your Station Control Password (SCPW)

  • Page 20: Secure Communication

    About the Nortel IP Phone 2007 Secure Communication Your IP Phone 2007 supports secure communication using SRTP and a Pre-Shared Key (PSK) media encryption feature. If the feature is enabled, a security icon (:) appears on the screen when your call is secured using SRTP (PSK).
  • Page 21 8. Tap the Select soft key to accept the new password. Note: If you are locked out of your IP Phone 2007 or forget your SPCW, contact your system administrator. 1. Tap the Directory soft key. 2. Press the...
  • Page 22 About the Nortel IP Phone 2007 5. Press the Up/Down scroll and highlight one of the following: — Enable Password Protection — Disable Password Protection 6. Choose one of the following: — to accept the selection. — to return to the 7.

  • Page 23: Enter And Edit Text

    Enter and edit text You can enter and edit text on your IP Phone 2007 using the following methods: • telephone dialpad • soft keys • pop-up keyboard • USB keyboard (optional) The use of any of these methods for text entry depends on the applica- tion.

  • Page 24: Edit Text Using The Soft Keys

    You use soft keys to access text when you work with such applications as Personal Directory, Redial List, and Callers List. Table 3 describes the soft key editing functions on the IP Phone 2007. Table 3: Editing soft key description...

  • Page 25: Enter Text Using The Usb Keyboard

    Enter text using the USB keyboard The USB keyboard, when connected, can be used to enter text in the tools and graphical applications. For number entry in telephone applications (for example, when dialing), the keyboard may be used to enter digits (0–9), as well as * and #. Other characters are ignored.

  • Page 26: Connect The Ip Phone 2007 Components

    Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2007 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your set into a 10/100BaseT Ethernet jack.
  • Page 27 5. Secure the telephone footstand to the telephone base. Use the angle grip on the top back of the telephone to change position. 6. Contact your system administrator for configuration instructions. Figure 5 shows connections on the IP Phone 2007. Figure 5: IP Phone connections Connect the IP Phone 2007 components...

  • Page 28: Configure Ip Phone Local Options

    Configure IP Phone Local Options Configure IP Phone Local Options Your IP Phone 2007 has both local and server-based options. The local options cover the following entries in the Tools menu: • Network Configuration • Local Diagnostics • Touch Panel Setup •...

  • Page 29: Use Touch Panel Setup

    Use Touch Panel Setup The Touch Panel Setup tool calibrates the touch panel and stylus. Calibration is required when stylus taps are not interpreted correctly. To use Touch Panel Setup tool Configure IP Phone Local Options 1. Tap the Tools icon.

  • Page 30: Use Contrast And Brightness

    Configure IP Phone Local Options Use Contrast and Brightness The Contrast and Brightness tools are used to alter the physical settings of the display. To use Contrast and Brightness Choose one of the following: — Tap the soft key to save the calibration settings and exit to the main display.
  • Page 31 Configure IP Phone Local Options 3. The screen displays: • Contrast, and a set of soft keys • Brightness, and a set of soft keys • Sleep in xxx, where xxx is a time in minutes or hours, and a set of soft keys.

  • Page 32: Use Usb Devices

    Configure IP Phone Local Options Use USB Devices The USB Devices menu provides information about the Universal Serial Bus (USB) devices plugged into the USB port in the back of the telephone. 8. To increase the time before the display sleeps (goes black), tap the beside the Sleep in label.

  • Page 33: Use Tftp Upgrade

    The TFTP Upgrade menu is used to upgrade the firmware in the telephone. This menu is for administrator use only. See IP Phones: Description, Installation, and Operation (553-3001-368) for detailed instructions. Configure IP Phone Local Options 1. Tap the Tools icon.

  • Page 34: Use Preferences

    Configure IP Phone Local Options Use Preferences Configure individual user preferences using the Preferences tool. The Preferences menu contains the soft key. To use Button Customizing Tool Three columns appear, labelled Buttons, Icons, and Labels: Buttons Button Customizing Tool 1. Tap the Tools icon.
  • Page 35 The boxes shown with a black outline are the current settings. Configure IP Phone Local Options 4. To change a soft key from displaying text to displaying the icon, tap the associated icon button. A black box appears around the icon.
  • Page 36 Configure IP Phone Local Options To exit from the Preferences menu 6. Choose one of the following: • To apply the changes, tap the key. The system responds Saving is in progress and then Saving is complete. • To abandon the changes, tap the soft key.

  • Page 37: Configure Services On The Ip Phone 2007

    Station Control Password. • Virtual Office Login menus are listed when an IP Phone 2007 Class of Service is set for Virtual Office and branch office. For more information, see “Virtual Office” on page 122. Note: The...

  • Page 38: Use The Telephone Options Menu

    Configure services on the IP Phone 2007 • Name Display Format Note: When an option has a sublist, an ellipsis (...) appears after the option. In the Services menu, the current setting for options is marked with a telephone icon.

  • Page 39: Adjust Volume

    • Handsfree listen • Headset listen • Buzzer To adjust Ringer volume Configure services on the IP Phone 2007 6. Choose one of the following: — Tap the Select changes and return to the Telephone Options — Tap the Cancel existing settings.
  • Page 40 Configure services on the IP Phone 2007 To adjust Handset listen volume 4. Choose one of the following: — Tap the Select changes and return to the Telephone Options — Tap the Cancel existing settings. 1. Press the Up/Down scroll and highlight Handset 2.
  • Page 41 To adjust the Handsfree listen volume To adjust the Headset listen volume Configure services on the IP Phone 2007 1. Press the Up/Down scroll and highlight Handsfree 2. Tap the Select soft key. 3. To increase or decrease the volume, choose one of the following: —...
  • Page 42 Configure services on the IP Phone 2007 To adjust the Buzzer volume 3. To increase or decrease the volume, choose one of the following: — Tap the Down — Press the Up/Down 4. Choose one of the following: — Tap the...

  • Page 43: Adjust Display Screen Contrast

    To adjust the LCD display screen contrast, tap the select Telephone Options, and select menu. To adjust display screen contrast Configure services on the IP Phone 2007 4. Choose one of the following: — Tap the Select changes and return to the Telephone Options —...

  • Page 44: Tools Menu

    Configure services on the IP Phone 2007 Tools menu Tools menu method lets you adjust the contrast when the phone is not connected to a call server. See “Use Contrast and Brightness” on page 30 for the procedure. Select a language The display is available in multiple languages.

  • Page 45: Tools Menu

    12-hour and 24-hour clocks. To select a date and time format, tap the Services soft key, select from the menu. To select date and time Configure services on the IP Phone 2007 2. Choose one of the following: — Tap the Select desired language and return to the Telephone Options —...

  • Page 46: Display Diagnostics

    Configure services on the IP Phone 2007 Display diagnostics The Display diagnostics option tests the telephone display screen and indicator lights.To access Display diagnostics, tap the select Telephone Options, and select menu. To select Display diagnostics Choose Local DialPad Tone...

  • Page 47: View Telephone Information

    Choosing the diagnostics option in the Telephone Options menu presents the user with a screen that indicates the option is unsupported. The soft key is presented. Configure services on the IP Phone 2007 2. Choose one of the following: — Tap the...

  • Page 48: Configure Call Log Options

    Configure services on the IP Phone 2007 Configure call log options Use the Call Log option to configure the following preferences: • Incoming Calls — Log Mode — New Call Indication • Preferred Name Match • Area code setup Configure the Callers List log You can configure the Callers List to log all incoming calls or only unanswered calls.
  • Page 49 To log all calls Configure services on the IP Phone 2007 5. Press the Up/Down scroll and highlight Log unanswered calls. 6. Choose one of the following: — Tap the Select setting. — Tap the Cancel existing settings. 1. Press the...

  • Page 50: Configure New Call Indication

    Configure services on the IP Phone 2007 Configure New Call indication You can configure the IP Phone 2007 to display a message to indicate a new incoming call was received. The default setting is “ON.” To configure New Call indication, tap the...

  • Page 51: Configure Preferred Name Match

    Configure Preferred Name Match You can configure the IP Phone 2007 to display the name of the caller as defined in your Personal Directory. The default setting is “OFF.” To configure Preferred Name Match, tap the Telephone Options, and select...

  • Page 52: Configure Area Codes

    Configure services on the IP Phone 2007 Configure Area Codes The Area Code Setup menu enables a user to save up to three area codes. When an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the telephone number followed by the area code (as opposed to the area code followed by the telephone number).
  • Page 53 To edit area code display Configure services on the IP Phone 2007 6. Choose one of the following: — Tap the Select setting. — Tap the Cancel existing settings. 1. Press the Up/Down scroll and highlight Area Code 2. Tap the Select soft key.

  • Page 54: Choose Ring Type

    Configure services on the IP Phone 2007 Choose Ring type The Ring type option sets the telephone ring tone. To choose a ring type, tap the Services soft key, select type… from the menu. To select a Ring type 7. Choose one of the following: —...

  • Page 55: Enable Call Timer

    Handsfree feature to operate your IP Phone while it is on-hook.To enable OnHook Default Path, tap the Telephone Options, and select To enable OnHook Default Path Configure services on the IP Phone 2007 Telephone Options, and select 1. Press the Up/Down scroll and highlight either: —...

  • Page 56: Change Feature Soft Key Labels

    Configure services on the IP Phone 2007 Change feature soft key labels The Change FeatureKey label option renames the label displayed next to each feature soft key or restores the default labels to the soft keys (collectively or individually). To rename feature soft key labels, tap the...
  • Page 57 Configure services on the IP Phone 2007 5. Enter the new information for the feature soft key label. For information about entering text, refer to “Enter text using the telephone dialpad” on page 23. Note: Press the key until the desired...
  • Page 58 Configure services on the IP Phone 2007 Restore all the default labels To restore all feature soft key labels, tap the Telephone Options, and select menu. Restore one default label To restore one feature soft key label, tap the Telephone Options, and select menu.

  • Page 59: Configure Name Display Format

    Configure Name Display format You can configure the IP Phone 2007 to display the name of the incoming calling party in the following formats: • first name, last name • last name, first name To configure Name Display format, tap the Telephone Options.
  • Page 60 Configure services on the IP Phone 2007 To configure Name Display format 1. Press the Up/Down scroll and highlight Name Display format. 2. Tap the Select soft key. 3. Press the Up/Down scroll and highlight one of the following: —...

  • Page 61: Make A Call

    Make a call This section describes features associated with making a call. There are several ways to make a call from an IP Phone 2007. Use Off-hook dialing Use On-hook dialing 1. Lift the handset. 2. Dial the number. 3. To terminate the call, choose one of the following: —...

  • Page 62: Use Handsfree Dialing

    Make a call Use Handsfree dialing Use Handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between Handset and Handsfree mode. To discontinue a handsfree call 4.
  • Page 63 To mute a handsfree call To switch from Handsfree mode to Handset mode To switch from Handset mode to Handsfree mode To use a headset 1. Press the Mute key. The LED indicator flashes. 2. Press the Mute key again to return to a two-way handsfree conversation.

  • Page 64: Use The Directory Applications

    Make a call To switch from Handsfree mode to Headset mode Use the Directory applications You can make calls using various Directory applications available on your IP Phone 2007. The applications include: • Corporate Directory • Personal Directory • Callers List •...
  • Page 65 3. Press the Up/Down scroll and highlight a name in the Corporate Directory. 4. Choose one of the following: — Tap the Dial soft key to dial the resulting number. — If there is no match to the search query, start a new search or change the information in the initial search.

  • Page 66: Make A Call Using Personal Directory

    Make a call Make a call using Personal Directory The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers. To use Personal Directory, tap Directory soft key and select information on how to configure and use Personal Directory, refer to “Personal Directory”...

  • Page 67: Make A Call Using Redial List

    Make a call using Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers. To use Redial List, tap the and select Redial List. For information on how to configure and use Redial List, refer to “Redial List” on page 119. To use the Redial List 2.

  • Page 68: Use Predial

    Make a call Use Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial To edit a Predial number 1. Without selecting the line soft key, enter the number to be dialed. 2. Tap a line soft key to dial the number. 3.

  • Page 69: Use Autodial

    Use AutoDial Use the AutoDial feature to display, store, and automatically dial telephone numbers. To store an AutoDial number 3. Tap a line soft key to dial the number. 1. Without lifting the handset, tap the appropriate AutoDial Note: The display screen displays the word “Autodial”...

  • Page 70: Activate Ring Again

    Activate Ring Again Use the Ring Again feature if you receive a busy tone, or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again 1.
  • Page 71 To call a Ring Again party when you receive notification To deactivate Ring Again before notification 2. Choose one of the following: — Tap the Ring Again — Enter the Ring Again Activate FFC. 1. After receiving the notification ring, lift the handset, or if you are using the headset, go to Step 2.

  • Page 72: Redial The Last Number Called

    Make a call Redial the last number called Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial Use Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called telephone numbers.

  • Page 73: Make A System Speed Call

    To make a Speed Call Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. To make a System Speed Call 3. Tap the Speed Call Controller again to save the code and number.

  • Page 74: Make A Call Using Hot Line

    Make a call Make a call using Hot Line Use the Hot Line feature to automatically dial a specific number. To use Hot Line Make an Intercom call Use the Intercom feature to call a member of your intercom group by tapping the code assigned to each member.
  • Page 75 To answer an Intercom call while on a line other than your Intercom group line 1. Choose one of the following keys: — Press the Hold call on hold. — Press the Goodbye call. 2. Tap the Intercom soft key and begin to speak.

  • Page 76: Answer A Call

    Answer a call Answer a call Each incoming call causes the telephone to ring, the line/DN soft key to flash and show a , and the Message Indicator lamp to flash. To answer a call Choose one of the following: •...

  • Page 77: While On An Active Call

    While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by putting it on hold, and then answer the second call.

  • Page 78: Use Timed Reminder Recall

    While on an active call To return to the original call if the transfer is incomplete Use Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall 2.
  • Page 79 If the transferred call is not answered, your telephone rings While on an active call 3. Choose one of the following to start the call timer: — Tap the Transfer — Replace the handset before the extension answers. Note: If the transfer is complete, the recall timer stops.

  • Page 80: Use Attendant Recall

    While on an active call Use Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant. To contact the attendant while on a call Use Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone.
  • Page 81 To park a call on a DN other than the System Park DN or your own DN To park a call using the SPRE code or FFC While on an active call 1. Tap the Park soft key. 2. Dial the DN where you want to park the call.

  • Page 82: Record A Calling Party Number

    While on an active call To retrieve a parked call Record a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes 1.

  • Page 83: Display Incoming Calls

    Display incoming calls Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress. To view the information on an incoming call while on a call in progress Trace a Malicious call Use the Malicious Call Trace feature to trace nuisance calls within your...
  • Page 84 While on an active call To use Call Trace without a Call Trace soft key 1. Choose one of the following: — Tap the Transfer — Tap the Conference 2. Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect.

  • Page 85: Incoming Calls

    Incoming calls This section describes features used with incoming calls. Activate Automatic Answerback When the Automatic Answerback feature is active, your set automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service. To activate Automatic Answerback To deactivate Automatic Answerback Activate Call Pickup...
  • Page 86 Incoming calls To answer an incoming call in another call pickup group 2. Choose one of the following: — Tap the Pickup — Enter the Pickup Ringing Number FFC. 1. Lift the handset. 2. Tap the Group Pickup the Pickup Group FFC. 3.

  • Page 87: Use Call Waiting

    To answer a call at a specific extension in any pickup group Use Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call. To answer an incoming call while on another call (Hold) 1.
  • Page 88 Incoming calls To return to the first telephone call If you do not have a Call Waiting soft key 1. Choose one of the following: — Press the Hold second call on hold. — Press the Goodbye second call. 2. Tap the line (DN) soft key associated with the first call.

  • Page 89: While Away From Your Desk

    While away from your desk This section describes features to use when you are away from your desk. Use Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is in the process of ringing, the call cannot be forwarded.

  • Page 90: Use Internal Call Forward

    While away from your desk To reinstate Call Forward to the same number Use Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone.

  • Page 91: Use Remote Call Forward

    To deactivate Internal Call Forward To reinstate Call Forward to the same number Use Remote Call Forward Use the Remote Call Forward feature to forward calls (from any telephone other than your own) to any telephone. To activate Remote Call Forward While away from your desk Choose one of the following: —...
  • Page 92 While away from your desk To deactivate Remote Call Forward 4. Dial your Station Control Password. A dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward telephone number, press key.

  • Page 93: Secure Your Telephone

    Secure your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Station Control Password, refer to “Security features” on page 19. To lock your telephone While away from your desk 4.
  • Page 94 While away from your desk To unlock your telephone 4. Choose one of the following: — If dialing locally, press the key. — If dialing the FCC remotely, dial your 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3.

  • Page 95: Talk With More Than One Person

    Talk with more than one person This section describes features that enable conversations between more than two people. Use the Call Join feature Use the Call Join feature to connect a call to a current active call. This creates a conference between the two callers and yourself. To connect a call on hold (on a different line) to your current call Talk with more than one person 1.

  • Page 96: Set Up A Conference Call

    Talk with more than one person Set up a Conference call Use the Conference feature to set up a conference call for three or six people including yourself. The number of people the conference feature supports depends on your telephone configuration. To set up a conference call 1.

  • Page 97: Use The Conferee Selectable Display And Disconnect Feature

    If the person you attempt to add to the conference is unavailable Use the Conferee Selectable Display and Disconnect feature Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call. To view active conferees Talk with more than one person 1.

  • Page 98: Use Group Call

    Talk with more than one person To disconnect a conferee Use Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer. To call group members 1. While on a conference call, tap the Conferee Selectable Display until the conferee you want to disconnect appears on the screen.
  • Page 99 To answer a group call Talk with more than one person 2. Tap the Group Call Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The telephone numbers of the group members appear on the display as they answer.
  • Page 100 Talk with more than one person To end a group call Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the group call can disconnect from the call without affecting other members on the call.

  • Page 101: Work Without Interruption

    Work without interruption This section describes features that provide uninterrupted work time. Activate Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy To deactivate Make Set Busy Work without interruption Choose one of the following: •...

  • Page 102: Additional Call Features

    Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone. Use AutoDial Transfer Use the AutoDial Transfer feature to transmit digits through your AutoDial soft key to the Central Office after a Trunk Switchhook Flash. You must be on a Central Office/Exchange (CO) trunk call from or to a Central Office (CO) that offers Centrex or exchange line-type features.

  • Page 103: Use The Buzz Signal

    Use the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. Two telephones linked together enable one person to signal the other. The person signaled hears a buzz. To buzz the telephone linked to your telephone Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a...

  • Page 104: Use Centrex/Exchange Line Switchhook Flash

    Additional call features Use Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling. To use Centrex/Exchange Line Switchhook Flash Charge a call or charge a forced call Use the Call Charge feature to charge a call to a specific account.
  • Page 105 To charge a call in progress Additional call features 3. Dial the charge account number. 4. When the dial tone sounds, dial the number. 1. Choose one of the following: — Tap the Transfer — Tap the Conference 2. Choose one of the following: —...
  • Page 106 Additional call features To charge a call to an account when you transfer a call To charge a call to an account when you add someone to a conference call 1. Tap the Transfer soft key. The call is placed on hold. 2.

  • Page 107: Use Enhanced Override

    Use Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on (see “Use Forced Camp-on feature” on page 108). Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override Additional call features 2.

  • Page 108: Use Forced Camp-On Feature

    Additional call features Use Forced Camp-on feature Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. To use Forced Camp-on 1. Choose one of the following: — Tap the Override —...
  • Page 109 Answering a call camped-on to your extension Additional call features 1. Choose one of the following: — Tap the Override — Enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called receives a tone. You receive a ring/ringback or a busy/engaged signal, depending on the options chosen.

  • Page 110: Override A Busy Signal

    Additional call features Override a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy/engaged signal Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call.

  • Page 111: Use Radio Page

    Use Radio Page Use the Radio Page feature to page a person and stay on the line until that person answers. The paged person answers the call after entering a special Page Meet-me code from any telephone. To use Automatic Preselection (Meet-me page) To use Automatic Post selection Additional call features 1.
  • Page 112 Additional call features The called party is either busy on the telephone or away from the telephone. To page the called party, there is no need to redial the number of the called party. 1. Tap the Radio Page dial tone sounds. 2.

  • Page 113: Use Voice Call

    To answer a Radio Page If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is set up to function in Meet-me mode, you can answer the page call from any telephone. Use Voice Call Use the Voice Call feature to page another person or make an announcement through someone else’s telephone speaker.
  • Page 114 Additional call features To respond to a voice call Your telephone rings once and the caller's voice transmits through your speaker. Lift the handset.

  • Page 115: Additional Features

    Additional features Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries. A Personal Directory entry can contain: • last name (up to 24 characters) • first name (up to 24 characters) • telephone numbers (up to 31 characters) To use Personal Directory, tap the Personal Directory.
  • Page 116 Additional features...
  • Page 117 To delete an entry To search for an entry 1. Press the Up/Down scroll and highlight the desired entry. 2. Tap the Delete soft key. 3. Choose one of the following: — Tap the Confirm — Tap the Cancel 1. Press the Up/Down scroll and highlight the desired entry.

  • Page 118: Callers List

    Additional features Callers List The Callers List feature logs all incoming calls. Callers List can store up to 100 entries in the list. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls.

  • Page 119: Redial List

    To delete an entry To delete the entire Callers List Redial List The Redial List feature logs all outgoing calls. Redial List can store up to 20 entries in the list. When the list is full, the system overwrites the oldest entry.
  • Page 120 Additional features Entries in the Redial List are sorted according to the time the calls are received. Note: Calling Party Name Display (CPND) is affected depending on the preferred name match option. If preferred name match is on, the CPND appears according to your settings. If the preferred name match option is off, the CPND appears according to the system settings.
  • Page 121 To delete an entry To delete the entire Redial List 1. Press the Up/Down scroll and highlight the desired entry. 2. Tap the Delete soft key. 3. Choose one of the following: — Tap the Confirm — Tap the Cancel 1.

  • Page 122: Virtual Office

    Virtual Office, feature soft keys 4, 5, and the Shift key are not available to it. Note 4: A Virtual Office login from an IP Phone 2007 to an IP Phone 2002 or IP Softphone 2050 can be blocked in certain situations.
  • Page 123 4. At the prompt, enter your User ID. 5. Tap the Select soft key. 6. At the prompt, enter the home Station Control Password (SCPW). Note 1: If the User ID is not found locally, the message “Locating Remote Server” displays. Note 2: After three failed login attempts, wait one hour before attempting to log in again, or contact your system...

  • Page 124: Virtual Office On Your Office Telephone

    Enter your User ID and password (this logs the office telephone back on to your office network). 2. To use your office telephone as the remote telephone for Virtual Office, tap Virtual soft key to log in to another IP Phone.

  • Page 125: Virtual Office Logout

    2. Press the Up/Down scroll and highlight Logout. 3. Tap the Select soft key. Probable Cause Remote IP Phone is active (not idle). ACD is logged in. Make-Set-Busy is inactive on ACD IP Phone. Additional features soft key. navigation keys to...
  • Page 126 Additional features Table 5: Troubleshoot Virtual Office (Part 2 of 3) Displayed Message Invalid ID (1) Invalid ID (2) Invalid ID (3) Locked from Login Permission Denied Permission Denied Probable Cause Incorrect User ID entered. User ID is not in Gatekeeper database.
  • Page 127 Probable Cause Incorrect User ID entered. Attempt to log in to a remote IP Phone 2002 or IP Softphone 2050 from an IP Phone 2007 (some restrictions apply). Incorrect User ID entered. Remote telephone does not have VOUA Class of Service.

  • Page 128: Media Gateway 1000B

    Local Mode If the WAN connection goes down, the IP Phone loses communication with the Main Office Terminal Proxy Server (TPS). The IP Phone then registers with the MG 1000B and receives telephone services from the MG 1000B. Features such as Personal Directory, Redial List, and Callers List are not available when operating in Local Mode.

  • Page 129: Resume Normal Mode

    Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note: If the Resume Normal Mode command is not performed after testing, the telephone automatically returns to Normal Mode in ten minutes. Troubleshoot MG 1000B When using MG 1000B, error messages can display on your screen.
  • Page 130 Additional features Table 6: Troubleshoot MG 1000B (Part 2 of 2) Display Message Local Mode Invalid ID (1) Local Mode Invalid ID (2) Probable Cause Gatekeeper unable to find endpoint from Branch User ID. Branch User ID not found in any equipped Terminal Number (TN).

  • Page 131: Hospitality Features

    Hospitality features Hospitality features are intended for hotel operations. Set Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to yourself at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
  • Page 132 Hospitality features To deactivate an Automatic Wake-Up call To verify the time for the Automatic Wake-Up call 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3.

  • Page 133: Activate Message Registration

    Activate Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel telephone calls. To read meters To change a meter 1. Tap the Message Registration 2. Dial the room Directory Number (DN). 3. Tap the Message Registration 1.

  • Page 134: Use Maid Identification

    Hospitality features To reset a meter to zero Use Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the telephone in each room. To enter cleaning status 5. Tap the Message Registration 1.

  • Page 135: Display Room Status

    Display Room Status Use the Room Status feature to print the status of a room using the Display Module. To read the status of a room 3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection...
  • Page 136 Hospitality features To change the status of a room 2. Dial the Directory Number (DN) of the room. The DN displays followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested...
  • Page 137 2. Dial the Directory Number (DN) of the room. The DN displays followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned...

  • Page 138: External Server Applications

    External server applications External server applications Use External Server Applications to access a variety of applications directly from your IP Phone 2007. For more information about the External Server Applications, consult the Nortel IP Phone External Server Applications User Guide.

  • Page 139: Flexible Feature Codes (Ffc)

    Flexible Feature Codes (FFC) Use Table 7 to track the FFCs assigned by your system administrator. Table 7: Flexible Feature Codes Feature Automatic Wake-Up Activate Automatic Wake-Up Deactivate Automatic Wake-Up Verify Call Detail Recording Charge Account Call Forward All Calls Activate Call Forward All Calls Deactivate...
  • Page 140 Flexible Feature Codes (FFC)

  • Page 141: Regulatory And Safety Information

    Regulatory and safety information Table 8 lists EMC compliance for various jurisdictions, while Table 9 lists compliance with Safety standards Table 8: EMC Jurisdiction Standard United FCC CFR 47 States Part 15 Canada ICES-003 Australia/ AS/NZS 3548 CISPR 22 Zealand European EN 55022/ Community...

  • Page 142: Other

    Regulatory and safety information will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...

  • Page 143: Index

    Index About the IP Phone 2007 11 Answer a call 76 Attendant Recall 80 AutoDial 69 AutoDial Transfer 102 Automatic Answerback 85 Automatic Wake-Up 131 Basic features 12 Buzz signal 103 Calibrate the touch panel 19 Call features and Flexible Feature...
  • Page 144 Index Forced Camp-on 74 Goodbye key 13 Group Call 98 Handsfree dialing 62 Headset key 14 Hold key 13 Hospitality features 131 Hot Line 74 Hot Line feature 74 Intercom call 74 Internal Call Forward 90 Language display 44 Last Number Redial 72 Local Area Network (LAN) 11 Local Diagnostics 28 Local Dialpad Tone 46...
  • Page 145 Set information 47 Speaker key 14 Speed Call 72 System Speed Call 73 Telephone display 14 Telephone Options 38 Test Local Mode 128 Timed Reminder Recall 78 Touch panel 18 Cleaning Setup Transfer a call 77 USB Devices 32 USB keyboard function keys Virtual Office 122 Virtual Office login 122...
  • Page 146 Index...

  • Page 148: User Guide

    Users must take full responsibilty for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

Table of Contents