M3905 Call Center Meridian Digital Telephone; Call Center Agent/Supervisor Features; Call Center Headset Interface - Nortel M3905 Quick Reference Manual

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M3905 Call Center Meridian Digital Telephone

Your Call Center Meridian Digital Telephone provides easy access to a wide range

of business features.

Your telephone system administrator assigns features to your feature keys and

provides you with passwords and other codes as required.

In this document Call Center and Automatic Call Distribution (ACD) are

interchangeable terms.

This section describes features and procedures for both the Call Center agent and

the supervisor.

A Headset Key is used to switch between the headset and the handset mode of

operation. The LED lights steady to indicate you are in headset mode. The headset

LED is dark (unlit) if you are in handset mode. Go to the Headset type in the

Options list to adjust the gain (refer to "Your M3905 Call Center Telephone

Options menu" on page 25).

Note 1: If you have the handset option installed, you lift the handset and press a

DN or In-Calls key to receive calls. To make outgoing calls with your handset, lift

the handset and press a DN key to receive dial tone.

Note 2: For recommended headsets refer to the Meridian Digital Telephone

M3905 Call Center Users Guide. There are amplified and unamplified headsets

that are compatible with your M3900 Series Telephones.

Test the headset with the telephone before using. In a noisy environment an

amplified headset is an option. Use the Options Headset type and choose the Type

1, Type 2, or Amplified. When the amplified headset is used, there are two choices

of volume control: the rocker control on the telephone and the switch on the

headset. The settings which provide for the best communication with the least

amount of distortion are when the amplifier has a higher setting than the telephone

volume control.

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