Nortel NN43118-102 User Manual page 40

Supervisor features
The Display Queue
calls in the ACD queue.
Table 5: Display Queue soft key states
Soft key display
Off
On
Slow Flashing
Fast Flashing
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soft key gives a visual indication of the number of
Table 5 lists the four states for this soft key.
Queue status
Light
Normal
Busy
Overloaded
Description
There are few or no
calls waiting.
An acceptable
number of calls are
waiting.
Calls are backing up
in the queue. Calls
overflowing to this
queue are not
accepted.
Too many calls in this
queue. New calls are
overflowed to another
queue.