Nortel NN43118-102 User Manual page 32

Agent features
To place a call to the supervisor
To return to the ACD call
To conference in the supervisor during a call in progress
To transfer a call to the supervisor during a call in progress
32
Tap the Supervisor
Note: Calls are automatically put on hold
when the Supervisor soft key is used.
Tap the Incalls
1. Tap the Supervisor
privately with the supervisor.
2. Tap the Supervisor
conference call.
1. Tap the Supervisor
2. When the supervisor answers, tap the
Supervisor key again.
3. Press the Goodbye
access to the call.
soft key.
soft key.
soft key to talk
soft key again for a
key.
key to terminate