Printer Resets Or Powers Off Frequently; Printer Does Not Print - Xerox AltaLink B80XX Series User Manual

Printer Resets or Powers Off Frequently

Probable Causes
The power cord is not plugged into the outlet
correctly.
A system error occurred.
The printer is connected to an uninterruptible
power supply (UPS), extension cord, or
power strip.
A network configuration problem exists.
The printer is connected to an outlet with a
voltage or frequency that does not match the
printer specifications.

Printer Does Not Print

Probable Causes
The printer is in Power Saver mode.
The printer has an error.
The printer is out of paper.
A toner cartridge is empty.
The print cartridge has reached end of life.
No control panel indicators are lighted.
The printer is busy.
Solutions
Power off the printer. Confirm that the power cord is plugged in
correctly to the printer and the outlet, then power on the printer.
Power off the printer, then power on again. If the error persists,
contact your Xerox representative.
Only use an extension cord designed to handle the electrical
current capacity of the printer. For details, refer to
Specifications on page 276.
Unplug the network cable. If the problem is not resolved, contact
your system administrator to reconfigure your network
installation.
Use a power source with the specifications listed in
Specifications on page 276.
Solutions
On the control panel, press the Power/Wake button.
If the Status LED is blinking amber, follow the instructions on the
control panel to clear the error. If the error persists, contact your
Xerox representative.
Load paper into the tray.
Replace the empty toner cartridge.
Replace the print cartridge.
Power off the printer, confirm that the power cord is plugged in
correctly to the printer and the outlet, then power on the printer.
If the error persists, contact your Xerox representative.
• If the Status LED is flashing blue, a previous print job could
be the problem.
a.
At your computer, use the printer properties to delete all
print jobs in the print queue.
b.
At the control panel, touch Jobs, then delete all pending
print jobs.
• Load the paper in the tray.
• If the Status LED does not flash once after you send a print
job, check the connection between the printer and the
computer. Power off the printer, then power on.
Xerox AltaLink B80XX Series Multifunction Printer
® ®
Troubleshooting
Electrical
Electrical
229
User Guide