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Error code
Description
244.45
Motor 2 (Separator/Passthru) motor PWM
overflow error (underspeed). Motor underspeed
(max PWM and motor underspeed, typical
accordion jam).
244.46
Motor 2 (Separator/Passthru) motor ramp (end
ramp - did not reach speed, typical pack feed
paper jam).
244.47
Motor 3 motor stalled.
244.48
Motor 3 motor PWM overflow error (underspeed).
Motor underspeed (max PWM and motor
underspeed, typical accordion jam).
244.49
Motor 3 motor ramp (end ramp - did not reach
speed, typical pack feed paper jam).
Option tray jam service check
Action
Step 1
Restart the printer.
Does it fail to complete the POST sequence and display a 242.01
error?
Step 2
a
POR into the Diagnostics menu and perform a feed test:
Diagnostics Menu > Input Tray Tests > Feed Test > Select an
option tray > Continuous
b
Cancel the test after five pages.
Does the printer successfully feed the five pages into the output
bin?
Step 3
Does the printer display a 242.06 error?
Step 4
Check the pick roller assembly.
Is it free of wear or damage?
Action
Go to
page
Go to
page
Go to
page
Go to
page
Go to
page
Diagnostics and troubleshooting
108
"Option tray jam service check" on
108.
"Option tray jam service check" on
108.
"Option tray jam service check" on
108.
"Option tray jam service check" on
108.
"Option tray jam service check" on
108.
Yes
No
Replace the option
Go to step 2.
tray.
The problem is
Go to step 3.
solved.
Replace the ACM
Go to step 4.
assembly. See
"ACM
assembly removal"
on page
322.
Go to step 5.
Replace the pick
roller assembly. See
"Pick roller
removal" on
page
4514-6xx
319.
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