Xerox Color J75 Press System Administration Manual page 278

Problem Solving
When using TIFF files
The TIFF files created by Mailbox Viewer 2 are compressed either into the MMR, MH,
JBIG, or JPEG format. When opening TIFF files, use the appropriate application software
which supports the format.
Note
Mailbox Viewer 2 cannot create a TIFF file compressed by JBIG format.
Restriction on scanning capacity
The maximum scanning capacity for one page is 297 x 432 mm. For standard sizes, A3
or 11 x 17 inches.
Number of sheets for scanning (for Mailbox)
A maximum of 999 pages can be scanned in at once for mailboxes. The number of pages
may differ depending on the document size and resolution.
E-Mail Features
Troubleshooting
This section describes causes and recommended remedies for errors that may occur
while using the mail notice service, mail print and scanner (mail transmission).
Symptom
Cannot receive e-mail
(mail print)
23-6
Remedy
Is the e-mail address for the machine configured?
Is the Receive E-Mail set to Enable?
Are IP addresses for the SMTP server and POP3 server (if POP3 is
selected for the incoming mail protocol) configured correctly?
Are the POP3 user name and password entered correctly?
Is the Domain Filter imposed?
Confirm if your own domain is included in the permitted domain
using CentreWare Internet Services.
Are the SMTP server and/or POP server operating properly?
Check with your network administrator.
Xerox Color J75 Press
®
System Administration Guide