Getting Technical Help - Brocade Communications Systems 53-1001763-02 Administrator's Manual

For practical discussions about SAN design, implementation, and maintenance, you can obtain
Building SANs with Brocade Fabric Switches through:
For additional Brocade documentation, visit the Brocade SAN Info Center and click the Resource
Library location:
Release notes are available on the My Brocade web site and are also bundled with the Fabric OS
firmware.
Other industry resources
For additional resource information, visit the Technical Committee T11 Web site. This Web site
provides interface standards for high-performance and mass storage applications for Fibre
Channel, storage management, and other applications:
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web
site:

Getting technical help

Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
2. Switch Serial Number
xxxviii
http://www.amazon.com
http://www.brocade.com
http://www.t11.org
http://www.fibrechannel.org
•
Switch model
•
Switch operating system version
•
Error numbers and messages received
•
supportSave command output
•
Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
•
Description of any troubleshooting steps already performed and the results
•
Serial console and Telnet session logs
•
syslog message logs
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below.:
*FT00X0054E9*
FT00X0054E9
The serial number label is located as follows:
Fabric OS Administrator's Guide
53-1001763-02