System Software Engineering; Packaging Requirements - Nortel Communication Server 1000S Service Implementation Manual

Page 32 of 136 Engineering guidelines

System software engineering

Packaging requirements

553-3001-359 Standard 2.00 September 2004
engineering guidelines for the Hospitality Integrated Voice Services planning
and implementation.
Hospitality Integrated Voice Services real-time impact
The Hospitality Integrated Voice Services real-time impact on the system
compares to a Digital Line Card (DLC). For more information about real-time
impact, refer to Communication Server 1000M and Meridian 1:
Small System Planning and Engineering (553-3011-120),
Communication Server 1000M and Meridian 1: Large System Planning and
Engineering (553-3021-120), Communication Server 1000S: Planning and
Engineering (553-3031-120), and Communication Server 1000E: Planning
and Engineering (553-3041-120).
Each Hospitality Integrated Voice Services port (up to eight) emulates a
digital telephone assigned to an ACD agent. All ports on a Hospitality
Integrated Voice Services card belong to an ACD queue controlled by the
ACD DN assigned to that specific Hospitality Integrated Voice Services card.
Hospitality Integrated Voice Services routes guests and staff who dial the
access DNs to the ACD queue.
The system requires the following software packages for correct Hospitality
Integrated Voice Services operation:
• Automatic Call Distribution, Package A (ACDA) package 45
• Automatic Call Distribution, Package B (ACDB) package 41
• M2000 Digital Sets (DSET) package 88
• End-to-End signaling (EES) package 10
• Recorded Announcement (RAN) package 7
• Do Not Disturb Individual (DNDI) package 9
• Control Class of Service (CCOS) package 81
• Background Terminal (BGD) package 99