Acquire Failed" Message - Nortel Communication Server 1000S Service Implementation Manual

Page 118 of 136
Table 22
Hospitality Integrated Voice Services equipment problems
Symptoms
Red card LED on the
Hospitality Integrated
Voice Services card is
permanently lit.
Display on the
controller card shows
fault codes.
Error messages
printed on the TTY or
VDT terminal.

"Acquire failed" message

553-3001-359 Standard 2.00 September 2004
Maintenance
test procedures in this NTP that can most likely resolve these problems, based
on the symptoms.
Diagnosis
Card is disabled or
faulty.
Card faulty, failed
self-test, or problem
communicating with
peripheral equipment.
Hardware or software
problems with
Hospitality Integrated
Voice Services.
If the problem cannot be resolved after using all available diagnostic tools and
test procedures, make a list of all the symptoms observed and contact the field
service representative.
In some instances, Hospitality Integrated Voice Services may have more
ports equipped than are being used. For example, eight ports were purchased
and there are only enough available Agents in the License to support five
additional agents. Another possibility is that expansion may have been
planned into the purchase of Hospitality Integrated Voice Services, and more
ports are equipped than are currently needed.
Each equipped port on the Hospitality Integrated Voice Services card
attempts to log in when the card is powered up. The "acquire failed" messages
Solution
Refer to "Self-test" on
information on card status and self-test.
Refer to "Self-test" on
information on self-test and self-test on
reset. Also, refer to Software Input/Output:
System Messages (553-3001-411) for a list
of fault codes.
Note the various error messages. Refer to
Software Input/Output: System Messages
(553-3001-411) for a list of these messages
and their description. Based on the code's
description, take the appropriate action to
resolve the problem.
page 113 for
page 113 for