Ld 23 - Define The Acd Data Block - Nortel Communication Server 1000S Service Implementation Manual

LD 15 – Define DND call treatment for the system (Part 2 of 2)
Prompt Response
TYPE INT
DNDT
(BST)
ATT
RAN
- RRT xxx
LD 23 – Define the ACD data block
LD 23 – Define the ACD data block
Prompt Response
REQ NEW
TYPE ACD
CUST xx
ACDN x...x
MAXP 8
Description
Intercept treatment options
Treatment for calls to DNs with Do Not Disturb active
Busy tone
Attendant
Recorded announcement
RAN route for DND treatment, from 0–511
To configure the ACD data block, access LD 23 from the system terminal and
enter the appropriate responses to the prompts shown below. This procedure
defines the main ACD DN of the Hospitality Integrated Voice Services card.
Description
New control data block
ACD data block
Customer number as defined in LD 15
Main ACD DN of Hospitality Integrated Voice Services card
Maximum number of ACD agent positions
Note 1: Leave the NCFW prompt blank when defining the ACD DN
assigned to the Hospitality Integrated Voice Services card.
Note 2: Reserve a range of agent ID numbers for the Hospitality
Integrated Voice Services ports. Refer to the information contained in
Note 2 on page
Hospitality Integrated Voice Services Service Implementation Guide
Installation and configuration
68.
Page 51 of 136