System Resource And Network Requirements - Nortel Communication Server 1000S Service Implementation Manual

• Room Status (RMS) package 100
• Automatic Wake Up (AWU) package 102
• Property Management System Interface (PMSI) package 103 (required
only if customer uses PMS)
• Multi-Language Wake Up (MLWU) package 206 (if multiple-language
operation required)

System resource and network requirements

The use of system ACD resources must be considered. If applicable, review
Licenses for the specific system option. Each Hospitality Integrated Voice
Services card requires the following system resources:
• four or five ACD DNs and their associated queue and data block
• access DNs
— three agentless ACD queues for AWU, DND, and staff access
— an optional agentless ACD for a special services menu (for example,
CallPilot)
— one ACD queue with up to eight agents
• a digital set block, TN, and DN for each port, up to a maximum of eight.
(The DN is used for out-dialing and does not need to be available for
Direct Inward Dialing [DID].)
• PMSI (only if using a Property Management System [PMS])
• SDI/TTY port for the BGD terminal
Subtract these resources from the overall system resources. These resources
cannot be used for any other application as long as they are for Hospitality
Integrated Voice Services use.
Note: If using agent IDs on the system, remember that Hospitality
Integrated Voice Services must use successive agent IDs (for example,
3000–3007 for eight agent IDs). Ensure that a suitable block of agent IDs
is available before assigning the IDs.
Hospitality Integrated Voice Services Service Implementation Guide
Engineering guidelines Page 33 of 136