Using Corporate Voice Mail To Receive Your Messages; Ec500 And Your Corporate Voice Messaging System3-2 - Avaya EC500 User Manual

Chapter 3: Voice Messaging
Using Corporate Voice Mail to Receive
Your Messages
To receive voice messages through your Corporate voice messaging system, your
Cellular Service Provider's voice mail feature must be set to ring longer than your
Corporate voice messaging system does. For example, if your Corporate voice
messaging system automatically picks up an unanswered call on the third ring,
you should set your cell phone's voice mail system to pick up unanswered calls on
the fourth or fifth ring. In doing so, you are ensuring that your Corporate voice
messaging system will pick up all unanswered calls before your Cellular voice
mail system does.
If you cannot set the number of rings on your cell phone yourself, your Cellular
Service Provider can provide assistance. But before contacting your Cellular
Service Provider, be sure to identify the number of unanswered rings it takes for
your office calls to be sent to your Corporate voice messaging system. Take that
number and add one ring to it. After performing this simple equation, contact your
Cellular Service Provider and request that the number of unanswered rings (or
rings before going to Cellular voice mail) be lengthened to the number you
identified in the equation. For example, if your office calls are sent to your
Corporate voice messaging after four rings, add one ring to this number and ask
your Cellular Service Provider to set your unanswered call coverage path to five
rings.
NOTE:
If you are using your cell phone exclusively for business purposes, you can
have your Cellular voice mail turned off (disabled) by your service provider.
EC500 and Your Corporate Voice Messaging
System
If you have an EC500 cell phone which sends office caller ID, messages left by an
EC500 user on your Corporate voice messaging system are identified by the
EC500 caller's office number, provided EC500 and your Corporate voice
messaging system use the same telephone server (switch). When you do not
send office caller ID, the call is identified by the cellular phone number.
When you have an EC500 cell phone which sends office caller ID, you can access
your Corporate voice messaging system the same way you would from your office
phone. For example, an Intuity™ AUDIX
place of entering the Office Phone number.
3-2 Issue 3 August 2002
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