Avaya 2402 User Manual
Avaya digital telephone user's guide
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- User manual (26 pages) ,
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Table of Contents
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Table of Contents
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Summary of Contents for Avaya 2402
- Page 1 2402 Digital Telephone User’s Guide 555-233-789 Issue 1 October 2003...
- Page 2 YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY Avaya Inc. does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Avaya Inc. will not be responsible for any charges that result from such unauthorized use.
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Page 3: Table Of Contents
Safety Information ....... . 5 2402 Telephone Components ..... . 6 Headsets . -
Page 5: Overview
Avaya call processing system. This guide covers how to use your new 2402 Digital Telephone. This document is intended for telephone users who have a 2402 on their desks. It is not intended to be a technical reference guide for System Administrators or telephone technicians. -
Page 6: 2402 Telephone Components
2402 Telephone Components Refer to Figure 1 below to familiarize yourself with your 2402 telephone display, buttons, and programmable features. CONFERENCE FIGURE 1 2402 Telephone Components Table 1 describes the 2402 telephone components presented in Figure 1. - Page 7 TABLE 1 The 2402 Telephone Components The following items correspond to the numbers in Figure 1. 1) Call appearance buttons — For accessing incoming/outgoing lines. 2) Display — This area shows status for the call appearances, the caller ID information for a call, the current date and time, and information provided by the Avaya call processing system.
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Page 8: Headsets
Headsets consist of a headpiece (1 in Figure 2 below) and modular base unit (2). The base unit plugs into the Handset jack (3). FIGURE 2 The Headset Attached to a 2402 Telephone The following headsets can be used with the 2402 telephone: — Starset top H31 — Mirage top H41 —... -
Page 9: 2402 Telephone User Checklist
— Duoset (Starter Special NC) Noise Canceling top H141N Headband & Earhooks 2402 Telephone User Checklist The remainder of this guide contains procedures for using the 2402 telephone. The following table directs you to sections explaining specific activities you may want to perform. -
Page 10: Call Appearance And Call Identification Displays
Note: After initially plugging in a 2402 telephone or after a power outage, it may take several minutes before the time and date appear on the screen. -
Page 11: Status Icons
Status Icons The icons displayed on the call appearances of your 2402 telephone are explained in the following table. These icons replace the functionality of the green lamps and equivalent flash rates. Status Icons Icon Ringing Active On hold On soft hold... -
Page 12: Call-Handling Features
Overview for the Avaya Communication Manager Software (555-233-767) for alternate procedures. Answer a call When a call arrives at your 2402 telephone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. In addition, call identification information is displayed (see Identification Displays”... - Page 13 Redial The Redial (or Last Number Dialed) feature automatically redials the last number you dialed (up to 24 digits). To redial the last number that you dialed Press Speaker (Listen Only) The Speaker allows you to place calls or access other features without lifting your handset.
- Page 14 Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension 1. While on a call, press 2. When you hear dial tone, dial the number to which the call is to be transferred.
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Page 15: Getting Messages
Note: Certain features must be programmed by your system manager to activate the message lamp is not working properly. See Chapter 21, “Features and Technical Reference,” of the Administrator’s Guide for Avaya Communication Manager Software, Document No. 555-233-506 for Message button programming information. -
Page 16: Personalized Settings
The Visual Ring option allows you to choose a visual alert for incoming calls. When you enable this option, the telephone rings and the lamp above the 2402 display area flashes when an incoming call arrives. By default, the Visual Ring option is enabled. -
Page 17: Performing A Self Test
How to Access a Voice Feature When you want to use one of the voice features on the 2402 telephone, you can access the feature in one of two ways: • You can access up to 12 features by pressing key (1 through 9, 0, *, or #) that corresponds to that feature. - Page 18 Features Administered on 2402 Dial Pad Dial Pad Feature Administered on Dial Pad Key • Features other than those assigned to your dial pad keys can be accessed by dialing a 1-, 2-, or 3-digit feature access code, without using system manager can supply those access codes for you.
- Page 19 Abbreviated Dialing/Automatic Dialing (AD) The Abbreviated Dialing (AD) feature allows you to store selected telephone numbers for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a trunk or feature access code and can contain up to 24 digits.
- Page 20 To call a number using an AD button While off-hook, press AD number you want to call. You will hear ringback tone. For example, to call the number stored as AD entry F3, press then press Call Forwarding All Calls The Call Forwarding feature temporarily forwards all your calls to another extension or to an outside number, depending on your system.
- Page 21 Call Pickup and Directed Call Pickup The Call Pickup feature lets you answer a call at your telephone for another extension in your pickup group. If you can use the Directed Call Pickup feature, you can pick up a call ringing at a specific extension without the extension being a member of your pickup group.
- Page 22 To leave a message without ringing an extension 1. Press and then the dial pad key on which the Leave Word Calling feature is administered or Dial the Leave Word Calling access code (while off-hook). 2. When you hear dial tone, dial the extension and listen for the confirmation tone.
- Page 23 Whisper Page The Whisper Page feature allows you, if you have appropriate permissions, to make an announcement to a person at another extension currently on another call. Only the person at the other extension hears the announcement; the other person on the call cannot hear the message. To make an important announcement to someone at another extension busy on another call 1.
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Page 24: Tones And Their Meaning
Tones and Their Meaning Note: The tables below describe the defaults for each ringing and feedback tone. Check with your system manager to verify if the descriptions in the Meaning column are accurate for your system. Ringing Tones are produced by an incoming call. Ringing Tones Rings 1 ring... - Page 25 Feedback Tones (continued) Tones coverage dial intercept/ time-out recall dial reorder ringback Meaning One short burst of tone; indicates your call will be sent to another extension to be answered by a covering user. A continuous tone; indicates dialing can begin. An alternating high and low tone;...
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Page 27: Index
Index Numerics 2402 telephone components display feedbacktones ringing tones Abbreviated Dialing AD button Automatic Dialing call appearance displays call appearance/feature buttons Call Forwarding call handling features call identification displays Call Park Call Pickup calls answering conferencing holding making redialing transferring... - Page 28 safety information Self Test option self-test mode Send All Calls speaker button speaker feature status icons tones feedback Transfer button Transfer feature trunk identifier user checklist Visual Ring option voice features Abbreviated Dialing Call Park Call Pickup Leave Word Calling Send All Calls Whisper Page volume control buttons...