Avaya EC500 User Manual page 35

Introduction
Table 5-1. Troubleshooting Checkpoints — Continued
Situation
Incoming calls not
received on
EC500-enabled cell
phone (continued)
Possible Cause(s)
SAC (Send All Calls) is
activated on your office
phone and calls are going to
coverage.
Calls may be going directly to
voice mail.
Cell phone is in "sleep" mode.
Calls routed to Corporate
voice messaging because
there hasn't been enough
time to route through the
Cellular Service Provider's
network and find your cell
phone.
Cellular networks sometimes
experience network
congestion due to large call
volumes in their network.
During such times, no EC500
calls (or regular cellular calls)
can be answered on your cell
phone. Such calls are
delivered instantly to Cellular
voice mail.
Suggested Action / Resolution
Cancel the Send All Calls
feature.
Ask your System Administrator
to verify that the number of
rings set before going to voice
mail is not superseding
incoming calls.
Some cell phones need to be
"woken up" before making or
receiving any calls. Try making
a call from your cell phone or
calling it directly from another
phone to "wake it up." Some-
times removing and reinserting
the battery will activate the cell
phone.
Ask the System Administrator
to lengthen the number of rings
on your office phone, to allow
more time for cellular network
routing.
Your calls will eventually go
through normal channels and
EC500 calls will be delivered to
your cell phone as congestion
lessens and the Cellular
Service Provider's network has
available facilities to deliver
calls.
If network congestion is
prolonged, a possible solution
is to disable EC500, allowing
unanswered calls to be
directed to your Corporate
voice messaging system.
Continued on next page
Issue 3 August 2002 5-3