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Chapter 5: Checkpoints and
Troubleshooting
Introduction
EC500 users sometimes have questions regarding interaction between EC500,
their cell phone and their office phone. This chapter provides usage tips and
answers to common user questions. If you have a question that does not appear
here as a checkpoint, contact your System Administrator and/or Cellular Service
Provider for assistance.
Table 5-1. Troubleshooting Checkpoints
Situation
Calling party's
Caller ID not
displayed on cell
phone
Possible Cause(s)
Caller ID not delivered by
Cellular Service Provider.
Caller's phone number is
blocked.
External network has not
delivered the Caller ID
information to the switch.
Your Cellular Service
Provider may not recognize
numbers having less than 10
digits, for example, a 5-digit
extension.
Suggested Action / Resolution
Check with your Cellular
Service Provider.
No action can be taken - the
caller has blocked his/her
number.
No action can be taken.
Speak with your System
Administrator for options to
allow Caller IDs of less than 10
digits.
Continued on next page
Issue 3 August 2002
5
5-1
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