Avaya EC500 User Manual page 34

Chapter 5: Checkpoints and Troubleshooting
Table 5-1. Troubleshooting Checkpoints — Continued
Situation
Calls in progress
are being lost
EC500 won't work
on my cell phone
when I'm out of the
country on
business
Feature Access
Codes like ACD
(Automated Call
Distribution), CFwd
(Call Forward) and
SAC (Send All
Calls) won't work
under EC500
Incoming calls not
received on
EC500-enabled cell
phone
5-2 Issue 3 August 2002
Possible Cause(s)
In-building or cellular network
interference; out of cellular
range.
EC500 can operate globally,
but only if you have a global
cellular coverage plan and a
dual- or tri-mode phone.
Your cell phone cannot
activate telephone switch
features, except those
accessible via an Avaya
(non-EC500) telecommuting
service plan.
Cell phone is out of your
service area (roaming) or out
of range.
Cell phone is off or the
battery may be dead.
EC500 may be disabled.
Suggested Action / Resolution
If you are in your office and
lose a call, you can pick it up
on your office phone within a
few seconds and continue the
call.
Distributed antenna systems
(DAS) reduce or eliminate
in-office interference, while
cellular network interference
usually clears up on its own.
If you don't have a global
wireless phone, rent a digital
cell phone that operates within
the local standard of the area in
which you are traveling. Then
contact your System Adminis-
trator to bridge calls via EC500
to the rental cell phone
number. Upon returning to the
office, have your System
Administrator remove the
bridge to your rental phone.
If you are registered as a
telecommuting user, you can
use non-EC500 Feature
Access Codes. See your
System Administrator for
information.
Calls are automatically
forwarded to voice mail.
Turn cell phone on and/or
replace/recharge battery pack.
Enable EC500 via the standard
dialup procedure.
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