Avaya EC500 User Manual page 37

Introduction
Table 5-1. Troubleshooting Checkpoints — Continued
Situation
Voice mail
messages are not
going to the correct
voice messaging
system (continued)
Possible Cause(s)
Cellular networks sometimes
experience congestion due to
a high volume of call activity
in the cellular network. Due to
congestion in the cellular
network, your Cellular
Service Provider may not
have enough available
channels to deliver cellular
calls (as well as EC500 calls)
to your cell phone. Therefore,
your calls are instantly
delivered to your Cellular
voice mail.
All office phone lines may be
in use (busy, active) causing
calls to be delivered directly
to Corporate voice
messaging. On the wireless
side, cellular service may not
be available in the area in
which you are currently
located, causing voice
messages to be sent
automatically to your Cellular
voice mail rather than your
Corporate voice messaging
system.
Suggested Action / Resolution
As congestion lessens, calls
will eventually be able to travel
through their normal cellular
channels and then be delivered
to your cell phone.
If this congestion period is
longer than normal, and you do
not want unanswered calls
delivered to your Cellular voice
mail, the best course of action
is to disable EC500 for a short
time period. If you do not mind
unanswered calls being
delivered to your Cellular voice
mail, remember to check your
Cellular voice mail from time to
time to see if any business call
messages have been left in
your Cellular voice mailbox.
Delivery of messages when all
lines are in use (or when
cellular service is not available)
is a temporary condition; when
lines (or cellular service)
become available, the
preferred voice mail system will
resume pick-up.
Continued on next page
Issue 3 August 2002 5-5