Avaya Telephone User Manual
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Avaya Telephone User Manual

Avaya Telephone User Manual

Telephone features
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Guide
Avaya Business Communications Manager
Document Status: Standard
Document Version: 02.01
Document Number: NN40170-101
Date: May 2010

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Summary of Contents for Avaya Telephone

  • Page 1 Telephone Features User Guide Avaya Business Communications Manager Document Status: Standard Document Version: 02.01 Document Number: NN40170-101 Date: May 2010...
  • Page 2 Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.
  • Page 3 Your system administrator can inform you if any of these features are not available on your telephone. To access the features of your telephone, you will need to use the Feature button. Some models of phone include a Feature button, while other models use a different label. On digital phones, the Feature button is labelled as the Services key or by a small globe icon.
  • Page 4 * indicates Avaya 7000 and Avaya 7100 Digital Deskphones and the Avaya IP Phones Note: If your telephone does not have access to all the features listed in this guide, then either your telephone does not support the feature, or the feature has not been enabled on your telephone.

  • Page 5: Telephone Features

    Call park FEATURE 74 Put a call on hold to enable you to answer the call from any telephone in your system. The display shows a three-digit retrieval code. To retrieve a parked call: press an intercom button and dial the retrieval code.
  • Page 6 FEATURE 68 plus COS password password Change the dialing filters on a line or telephone, or gain external access to your system. Dialing filters determine which numbers you can dial. The COS password is provided by your System Administrator to change your Class of Service.
  • Page 7 3. Retrieve the second call from hold. To send Hookswitch or DTMF during a conference call: Either system telephone engaged in a three-way conference call over a Network CLID or DS trunk can issue a hookswitch or DTMF dialing request without leaving the conference, if the feature is enabled.
  • Page 8 FEATURE 85 Cancel: FEATURE #85 When you are not on a call, prevent all incoming calls, except priority calls, from ringing at your telephone. When you are on a call, block an incoming priority call. 8 NN40170-101 Telephone Features User Guide...
  • Page 9 RLS to hang up. Note: This feature is not available for phase 2 IP Phones or on models Avaya 1120E IP Deskphone and Avaya 1140E IP Deskphone. Variances * (not available)
  • Page 10 Hold - Auto FEATURE 73 Cancel: FEATURE #73 Set your telephone to automatically put a call on Hold when you pick up a second call, or prevent your telephone from doing so. Default is Yes (feature is on). Note: Telephones that have SWCA buttons must have this feature active (set to Yes).
  • Page 11 Telephone features Line FEATURE 84 Cancel: FEATURE #84 redirection Send calls arriving on an external line to another telephone outside your system. (Some external lines do not support this feature. See your System Administrator.) Variances * (not available) Link FEATURE 71 Generate a Link signal to access a PBX or other host exchange.
  • Page 12 1. Press FEATURE 930. 2. If prompted, say your name. 3. If prompted, enter the passcode. For more information about using the Meet-Me Conferencing feature, see the Meet-Me Conferencing User Guide (NN40020-104). 12 NN40170-101 Telephone Features User Guide May 2010...
  • Page 13 Telephone features Messages FEATURE 1 Cancel: FEATURE #1 Send a message to another telephone within your system. To view and reply to your messages: 1. Press FEATURE 65. 2. Press * and # to view your message list. 3. Press 0 to call the person who left you the message.
  • Page 14 Make a page announcement through an external loudspeaker system. Internal and external page FEATURE 63 and zone (0 to 6) Make a page announcement through both your telephone speakers and an external loudspeaker system. Zone 0 pages all zones. Incoming page during active call: The system can be set to either: •...
  • Page 15 Change the privacy setting for an external line. If a line normally has privacy, this enables another telephone that shares the line to join your call by selecting the line in use. If a line normally has privacy disabled, this prevents another telephone that shares the line from joining your call by selecting the line in use.
  • Page 16 2. Enter the ring type number (1 to 4). 3. Press HOLD. Ring volume FEATURE *80 Make your telephone ring so that you can adjust the volume. You also can adjust the volume any time your telephone rings. Run/stop FEATURE *9 Store more than one autodial number or external carrier feature code on one memory button by inserting a break point between numbers or codes.
  • Page 17 If you do not specify the external line, the system automatically chooses a line for the call. 4. Dial the telephone number you want to program (up to 24 digits). 5. Press HOLD. 6. Record the code and number you have just programmed.
  • Page 18 Transfer FEATURE 70 Cancel: FEATURE #70 Send a call to another telephone within your system, or to an external telephone. You cannot transfer a call on an external line to an external telephone, depending on the capabilities of the lines.

  • Page 19: Call Display Services

    To return a call from your Call Log: return call 1. Display the desired number on your telephone. 2. Edit the number, if required. You can add numbers for long-distance dialing or line pool access, or you can remove numbers using the volume bar.
  • Page 20 Record caller information for the last external call at the central office that (MCID) assigned the line. This feature only works if the incoming calls are received over ETSI ISDN lines, and the feature is activated in programming. Check with your system administrator. NN40170-101 Telephone Features User Guide May 2010 20...

  • Page 21: Ip Telephone Features

    Activate a display menu of feature options. 1. Press Page+ (move forward) and Page- (move back) to scroll through the list. You also can use the up and down navigation keys on the telephone. 2. When the feature you want is highlighted, press Select.
  • Page 22 4. Press OK to store the feature code. Press Quit to exit the programming sequence. 1. Press ≤•⁄. Erasing memory 2. Press a memory button. 3. Press OK to erase the button. buttons NN40170-101 Telephone Features User Guide May 2010 22...
  • Page 23 Note: When Hot Desking between different versions of IP phone sets, the functions available are those of the less capable set. For example, if an Avaya 2001 IP Deskphone is hot desked to an Avaya 2002 IP Deskphone 2002, the speaker button LED does not function because the button does not exist on the Avaya 2001 IP Deskphone.
  • Page 24 Desking on your telephone and enter a new password. Time zone - Use this feature to reset the time on an IP telephone that is located in a adjust different time zone from the system on which it is registered.

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