Utilities - GE Invenia ABUS 2.0 Technical Publication

Utilities

Gather Logs
Invenia ABUS 2.0 – System Setup and Basic Service Manual
4700-0043-00 Rev. 4
Gather Logs provides a way to collect system logs and place
the log files in the D:\Service directory for retrieval by the online
center. These log files do not include protected data such as
crash dumps and keyboard shadow logs. The customer can
collect logs (including protected data) using Alt+D when
Protected Data is checked. Log files are compressed into a .zip
file and the file path and name display. If the application software
is not running, use the Gather Logs shortcut on the Windows
desktop.
The information on Gather Logs is available to all service class
licenses.
To gather log files:
1. Navigate to Utility (second page) > Service > Utilities >
Gather Logs.
Figure 7-15. Gather Logs
2. Select one of the following options shown in the following
table:
Element
When selected, gathers log files for one day.
1 Day Logs
1 Week Logs When selected, gathers log files for one week.
All Logs When selected, gathers all available log files.
Select to gather the log files for the selected time period.
Gather Logs
3. Click Gather Logs. In the resulting dialog box, record the
location of the log files and click OK.
4. When the gather log operation is complete, click the
notification icon in the banner to view the location of the log
files.
Service Desktop
DESCRIPTION
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