Gathering Troubleshooting Data; Collecting A Screen Capture With Logs - GE Invenia ABUS 2.0 Technical Publication

Gathering troubleshooting data

Collecting a screen capture with logs

Invenia ABUS 2.0 – System Setup and Basic Service Manual
4700-0043-00 Rev. 4
Collecting vital system information
The following information is necessary to properly analyze data
or images being reported as a malfunction or a Invenia
ABUS 2.0 being returned to the manufacturer:
This information is normally collected with Alt+D or Gather Logs.
Navigate to Configuration > System > About.
Product Name = Invenia ABUS 2.0
From Software, record:
• Software Version
• Software Revision
• Software Part Number
• Build Name
• Build View
• Build Date
The error logs will be collected using Insite.
• Error Logs
• Crash Log (protected information)
• Vital Product Data
• DICOM Logs
• Windows Event Logs
• Diagnostic Logs
• Service Logs
Gathering troubleshooting data
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