Avaya 4610 User Manual
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Avaya 4610 User Manual

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IP Office
4610/5610 Phone User Guide
15-601124 Issue 05a - (16 July 2009)

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Summary of Contents for Avaya 4610

  • Page 1 IP Office 4610/5610 Phone User Guide 15-601124 Issue 05a - (16 July 2009)
  • Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

  • Page 3: Table Of Contents

    6.2 Viewing IP Settings ..............40 6.3 Displaying Contrast ..............41 6.4 Changing Key Labels ..............41 6.5 Displaying Language Selection ..............42 6.6 Phone Screen on Answer ..............42 4610/5610 Phone Page 3 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 5: The Telephone

    Chapter 1. The Telephone 4610/5610 Phone Page 5 IP Office 15-601124 Issue 05a (16 July 2009)
  • Page 7 1. The Telephone This guide covers the use of the 4610 and 5610 phones on IP Office. These phones are physically similar, however the 5610 is only supported on the IP Office whereas the 4610 is supported on a range of Avaya phone systems.
  • Page 8 PHONE/EXIT: Displays the phone application main screen or, if applicable, exits the current IP Office based feature, such as Speed Dial or Call Log, and normalizes the display. 4610/5610 Phone Page 8 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 9: Call Appearance Keys

    Appearance keys, this would severely restrict the use of features such as conference and transfer. It is for this reason that it is strongly recommended that all Call Appearance keys remain at their default settings. 4610/5610 Phone Page 9 IP Office...

  • Page 10: Call Appearance Key Icons

    System Features Introduction for details of System Features that you can always access yourself by dialling short codes. For example, to listen to your voicemail messages, dial *17. 4610/5610 Phone Page 10 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 11: Logging On

    To log back on: The display will show Ext.=xxx in the top row. Press # and enter your password (consult your system · administrator). 4610/5610 Phone Page 11 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 12: No User

    You have been put on hold by the connected party. ssss Suppressed Code When an account code is entered, the number you enter is displayed as "ssss" for security purposes. 4610/5610 Phone Page 12 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 13: Basic Call Handling Features

    Chapter 2. Basic Call Handling Features 4610/5610 Phone Page 13 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 14: Answering A Call

    To redirect an incoming call, press DROP to redirect the call to Forward On No Answer (if set) or voicemail (if · available). 4610/5610 Phone Page 14 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 15: Making A Call

    When the call is answered, either speak or pick up the handset and speak to the called party. 2.3 Clearing a Call To clear an established call: Either Replace the handset. · Press DROP. · 4610/5610 Phone Page 15 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 16: Headset Working

    Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See Dialling a Speed Dial · Number When the call is answered, speak to the called party. 4610/5610 Phone Page 16 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 17: Speakerphone

    Press SPEAKER. The LED beside the button illuminates. Hang up the handset. To end a speakerphone call: Press SPEAKER again. The LED beside the button goes out. · 4610/5610 Phone Page 17 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 18: Speed Dial

    Press REDIAL twice. · To change REDIAL: Press OPTIONS and then press Application Options. Press REDIAL. It will toggle between Last Number and Last 3 Numbers. Press Save. 4610/5610 Phone Page 18 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 19: Mute

    Call Appearance button ( ). If AutoHold is off, then pressing the second call’s Call Appearance button ( ) will drop the first call. To transfer a held call see Transfer · 4610/5610 Phone Page 19 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 20: Transfer

    · If the called party does not wish to accept the call or there is no answer, press DROP. To return to the held call, press adjacent to it. 4610/5610 Phone Page 20 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 21: Conference

    Notes To leave the conference, hang up. · To display, and then select which participants to drop from the conference, us Prev/Next as above, then press · DROP. 4610/5610 Phone Page 21 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 23: Using Speed Dials

    Chapter 3. Using Speed Dials 4610/5610 Phone Page 23 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 24: Overview Of Speed Dials

    Speed dials can be used for any numbers that can be manually dialed from the extension. Where, for external calls, · a dialling prefix is required then that prefix must be part of the speed dial number. 4610/5610 Phone Page 24 IP Office...

  • Page 25: Dialling A Speed Dial Number

    Select the speed dial entry you want to delete. To display different pages of speed dials, press Press Delete again or to exit without deleting, press Cancel. Select another entry to delete or to return to the speed dial list, press PHONE/EXIT. 4610/5610 Phone Page 25 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 26: Adding A New Speed Dial

    · Backspace to delete it or press Backspace to delete the last number entered. 4610/5610 Phone Page 26 IP Office 15-601124 Issue 05a (16 July 2009)
  • Page 27 The controls on this screen are context sensitive, i.e. they only appear when applicable. For example; Save only · appears when both a name and number have been entered. When the Number has been entered, press Save. 4610/5610 Phone Page 27 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 29: Using The Call Log

    Chapter 4. Using the Call Log 4610/5610 Phone Page 29 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 30: Overview Of The Call Log

    Caution Call log entries are lost whenever the phone system or the individual phone are reset. · 4610/5610 Phone Page 30 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 31: Accessing The Call Logs

    If the number shown is external but does not include the external dialling prefix used by your phone system, go off- hook, dial the prefix and then press Call. 4610/5610 Phone Page 31 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 32: Turning A Log Entry Into A Speed Dial

    To delete the log entries, select Delete. To return to the call log without deleting the log entries, press Cancel. 4.8 Exiting the Call Logs Press PHONE/EXIT. · 4610/5610 Phone Page 32 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 33: Using Visual Voice

    Chapter 5. Using Visual Voice 4610/5610 Phone Page 33 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 34: Overview Of Visual Voice

    <Group> - You can have direct access to voicemails for any group you are a member of; if you are the Group · Mailbox Administrator. Note The email option is only available if VoiceMail Pro is installed, and Voicemail Email has been configured for you. · 4610/5610 Phone Page 34 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 35: Listen To Voicemails

    Listen to check your message. You can change the message by selecting Pre-Rec again. Press Send. Note Depending on the number of feature keys available, you may need to use the scrolling facility to see all of the · options. 4610/5610 Phone Page 35 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 36: Send A Voicemail

    To transfer the call to another mailbox: Press Voice. Key in the user's extension number. Press Vmail Transfer. The call will be transferred directly to the users mailbox; the extension is not alerted. 4610/5610 Phone Page 36 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 37: Changing Your Greeting

    When prompted, key in your new password (minimum of 4 digits) and press Done. The display will exit to the main display if the change was accepted. Otherwise you will be prompted to try again. 4610/5610 Phone Page 37 IP Office...

  • Page 38: Email Alerts

    FWD - An email alert is sent with a copy of the voicemail attached. The original voicemail is deleted from · your voicemail mailbox. ALERT- An email alert is sent when there is a new voicemail. · When you have made you selection, press Done 4610/5610 Phone Page 38 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 39: Changing Options

    Chapter 6. Changing Options 4610/5610 Phone Page 39 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 40: Personal Ringing

    Miscellaneous Information · The miscellaneous status screens provide additional information about your phone and its connections. To return to the first View IP Settings screen, press Return. 4610/5610 Phone Page 40 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 41: Displaying Contrast

    To return to the Label screen without saving the changes, press Cancel. To return the main Options menu, press Return. To return to the Call Handling screen without saving the changes, press PHONE/EXIT. 4610/5610 Phone Page 41 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 42: Displaying Language Selection

    Phone Screen on Answer. It will toggle between Yes and No. Press Save. To restore the previous setting without changing it, press Cancel. After saving or canceling, the first Options main screen is displayed. 4610/5610 Phone Page 42 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 43: Phone Screen On Calling

    OPTIONS and then press Application Options. Press and then press Visual Alerting? and toggle between Yes and No. Press Save. To restore the previous setting without changing it, press Cancel. 4610/5610 Phone Page 43 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 45: Function Keys

    Chapter 7. Function Keys 4610/5610 Phone Page 45 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 46: Overview Of The Function Keys

    Programming your own functions: If the phone has been setup with either or both the Admin and Admin1 features assigned to display keys, you can select and program your own feature choices against other keys. 4610/5610 Phone Page 46 IP Office...

  • Page 47: Function Key Programming

    Set Hunt Group Night Service Park Call Park to Other Extension Prog Abbreviate Dial Program RngOf Ringer Off Send All Calls Spres AD Suppress Timer Timer TmDay Time of Day 4610/5610 Phone Page 47 IP Office 15-601124 Issue 05a (16 July 2009)
  • Page 48 Longhand Programming Mode respectively. Admin1: The programmable functions available via an Admin1 key. Name Description Toggles Data Park Park <User> User <Group> Group <Number> Dial Flash Hook Flash 4610/5610 Phone Page 48 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 49: Shorthand Programming Mode

    · To keep the existing function and forget the function just programmed, press Keep · To delete the existing function and forget the function just programmed, press Delete 4610/5610 Phone Page 49 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 50: Longhand Programming Mode

    To keep the existing function and forget the function just programmed, press Keep · To delete the existing function and forget the function just programmed, press Delete · 4610/5610 Phone Page 50 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 51: System Features

    Chapter 8. System Features 4610/5610 Phone Page 51 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 52: Introduction

    To switch Forward Hunt Group Calls On, dial *50. To switch it off, dial *51. This setting is for Forward Unconditional · only. To Cancel All Forwarding, dial *00. · Note Cancelling all forwarding will also cancel any Follow Me you have set. · 4610/5610 Phone Page 52 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 53: Diverting Calls

    The only call that will ignore the Do Not Disturb rule will be one where you were the original caller, then performed · an unsupervised transfer to another extension. If that extension does not answer, the call will be re-directed to you as the originator. 4610/5610 Phone Page 53 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 54: Parking Calls

    When the extension you called becomes free, your phone will ring (a burst of three rings). Lift the handset and the extension is called automatically. Lift the handset and the extension is called automatically. 4610/5610 Phone Page 54 IP Office...

  • Page 55: Voicemail

    The system administrator also specifies the reception number, to which the call is diverted if the caller dials 0, and · your email address if your voicemail and email are integrated. 4610/5610 Phone Page 55 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 56: Default Feature Codes

    Call Pickup Members Toggle Calls *57*N# Forward On Busy Number Call Pick Up Any *70*N# Dial Physical Extn by Number Call Pick Up Group *71*N# Dial Physical Extn by ID 4610/5610 Phone Page 56 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 57: Management And Troubleshooting

    Chapter 9. Management and Troubleshooting 4610/5610 Phone Page 57 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 58: Overview

    To return to the phone screen, press #. If nothing appears on the display and the phone is receiving power, your phone may need to be replaced. Contact your system administrator for assistance or additional troubleshooting information. 4610/5610 Phone Page 58 IP Office...

  • Page 59: Troubleshooting Chart

    You have 100 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry. Dialling from this application does not go through: · Your administrator must administer settings for the Enhanced dialling feature beyond the defaults. 4610/5610 Phone Page 59 IP Office 15-601124 Issue 05a (16 July 2009)

  • Page 61: Index

    55, 56 incoming calls 10, 14, 16 internal calls 54 IP settings 40 language 42 lights/display 58 line appearance 9 logging off 11 loging on 11 longhand programming 50 4610/5610 Phone Page 61 IP Office 15-601124 Issue 05a (16 July 2009)
  • Page 63 4610/5610 Phone Page 63 IP Office 15-601124 Issue 05a (16 July 2009)
  • Page 64 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

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