Sharp MX-B201D Operation Manual page 70

Problem
The scanned image is clipped.
The received image data cannot be
opened.
When the same file name is used for two
successive Scan to FTP transmissions,
the second file is not sent.
The recipient does not receive
transmitted data.
The recipient does not receive data
sent by e-mail (Scan to E-mail).
Transmission takes a long time.
Pay attention to the following points when selecting scan settings to ensure that an image file
Caution
is created that suits the purpose of transmission in terms of image quality and file size.
Scan settings are configured in the Web page.
• Colour mode
Select a colour mode that is appropriate for the use of the document to be scanned so that the file size will not
be larger than necessary.
Scanning a document with the colour mode set to gray scale or black and white will yield a smaller file size
than scanning in colour.
• Resolution
For normal text originals, a sufficiently legible image is produced when the colour mode is set to "Mono 2
gradation" and the resolution is 200 dpi or 300 dpi.
The 600 dpi setting should only be used in cases where high-clarity image reproduction is required, such as an
original that includes photographs or illustrations. Note that a high-resolution setting will result in a larger file
size and transmission may not be successful if there is insufficient disk capacity in the server to which the
image is sent (or if the administrator of the server has restricted the file size). If transmission is not successful,
you can try such measures as reducing the number of scanned pages in the file or reducing the scan size
setting for the original.
The selected "Scan Size" setting is smaller than the actual original size.
→ Set the scan size to the actual original size (p.64) and make sure that the
original is placed in the correct orientation (p.68).
If you intentionally selected a size setting smaller than the actual original size,
take into consideration the part of the original that you wish to scan when
placing the original. For example, if the actual size is A4 (8-1/2" x 11") and you
selected B5 (5-1/2" x 8-1/2") for the size setting, place the original so that the
part that you wish to scan is within the Invoice area at the left, centre of the
glass.
The viewer program used by the recipient does not support the
format of the received image data.
→ Try selecting a different file type (TIFF / PDF / JPEG) and/or a different
compression format (None, MH (G3), MMR (G4)) when sending the image
data.
Otherwise, have the recipient use Sharpdesk or a viewer program that supports
the above combinations of file types and compression formats.
The first file may still remain in the cache of the file server client. Disable
use of the cache in the client software.
There is a mistake in the stored destination information or the wrong
destination was selected.
→ Make sure that the correct destination information is stored. If there is a
mistake, correct it (p.59).
* If delivery by e-mail (Scan to E-mail) is unsuccessful, an error message such
as "Undelivered Message" may be sent to the designated administrator's
e-mail address. This information may help you determine the cause of the
problem.
Check the Web page to see if a limit has been set for the size of image
files sent using Scan to E-mail (the factory default setting is "Unlimited").
A limit can be set from 1 MB to 10 MB. Consult the administrator of the
Web page to select a suitable limit (p.61).
The amount of data that can be sent in one e-mail transmission is
sometimes limited by the administrator of the mail server. Even if the
amount of data sent is within the limit setting explained above, if it exceeds
the limit set by the administrator of the mail server, the data will not be
delivered to the recipient.
Decrease the amount of data sent in the e-mail transmission (reduce the
number of pages scanned). (Ask your mail server administrator what the
data limit is for one e-mail transmission.)
When there is a large amount of image information, the data file is also
large and transmission takes a long time.
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Cause and solution
TROUBLESHOOTING