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Contacting Fuji Xerox
Technical Support Policy
Fuji Xerox recommends the Customer first utilize support materials shipped with the product, product
diagnostics, information contained on the web, and e-mail support. If unsuccessful, to obtain service under
product warranty the Customer must notify Fuji Xerox Telephone Support or its authorized service representative
of the defect before the expiration of the warranty period. Customer will provide appropriate assistance to
Telephone Support personnel to resolve issues, such as restoration of the operating system, software program
and drivers to their default configuration and settings, verification of functionality of Fuji Xerox supplied
products, replacement of customer replaceable units, clearing paper misfeeds and cleaning the unit and other
prescribed routine and preventative maintenance.
If the Customer's product contains features that enable Fuji Xerox or its authorized service representative to
diagnose and repair problems with the product remotely, Fuji Xerox may request that the Customer allow such
remote access to the product.
Online Services
You can find detail Product and Consumable warranty information on our web site at
http://www.fujixeroxprinters.com/
Fuji Xerox Online Support Assistant provides instructions and troubleshooting guides to resolve your printer
problems. It is an easy-to-use, searchable online help. To find out more, please visit our online support at
http://www.fujixeroxprinters.com/
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