Contacting Fuji Xerox; Technical Support - Fuji Xerox DocuPrint P115 b User Manual

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Contacting Fuji Xerox

This chapter includes:
 Technical Support on page 66
 Online Services on page 67

Technical Support

Fuji Xerox recommends the Customer first utilize support materials shipped with the product, product
diagnostics, information contained on the Web, and email support. If unsuccessful, to obtain service under
product warranty the Customer must notify Fuji Xerox Telephone Support or its authorized service
representative of the defect before the expiration of the warranty period. Customer will provide appropriate
assistance to Telephone Support personnel to resolve issues, such as restoration of the operating system,
software program and drivers to their default configuration and settings, verification of functionality of Fuji
Xerox supplied products, replacement of customer replaceable units, clearing paper misfeeds and cleaning
the unit and other prescribed routine and preventative maintenance.
If the Customer's product contains features that enable Fuji Xerox or its authorized service representative to
diagnose and repair problems with the product remotely, Fuji Xerox may request that the Customer allow
such remote access to the product.
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