Contacting Fuji Xerox; Technical Support; Online Services - Fuji Xerox DocuPrint P385 dw Reference Manual

Contacting Fuji Xerox

IMPORTANT
For technical help, you must call Fuji Xerox customer service or your local Fuji Xerox dealer.

Technical Support

Fuji Xerox recommends the Customer first utilize support materials shipped with the product,
product diagnostics, information contained on the Web, and email support. If unsuccessful, to
obtain service under product warranty the Customer must notify Fuji Xerox Telephone Support or
its authorized service representative of the defect before the expiration of the warranty period.
Customer will provide appropriate assistance to Telephone Support personnel to resolve issues,
such as restoration of the operating system, software program and drivers to their default
configuration and settings, verification of functionality of Fuji Xerox supplied products,
replacement of customer replaceable units, clearing paper misfeeds and cleaning the unit and
other prescribed routine and preventative maintenance.
If the Customer's product contains features that enable Fuji Xerox or its authorized service
representative to diagnose and repair problems with the product remotely, Fuji Xerox may request
that the Customer allow such remote access to the product.

Online Services

You can find detail Product and Consumable warranty information on our website at
Fuji Xerox Online Support Assistant provides instructions and troubleshooting guides to resolve
your printer problems. It is an easy-to-use, searchable online Help. To find out more, please visit
our online support at
http://www.fujixerox.com
http://www.fujixerox.com
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