Creating An Acd Queue - Avaya 400 Installation And Commissioning Manual

2. Ensure Guest telephones have the following settings:

Creating an ACD queue

About this task
Use ACD queues to access voice mail services. You can create one ACD DN for each service.
Create an ACD queue that forwards calls to the HMS 400 pilot number created in
HMS 400 pilot number
Prerequisites:
• Print the list of HMS 400 Services (Entry Points).
Procedure
1. At a command prompt, type LD 23 and press Enter.
2. At the REQ prompt, type NEW and press Enter.
3. At the TYPE prompt, type ACD and press Enter.
4. At the CUST prompt, type 0 and press Enter.
5. At the ACDN prompt, type 7000 (or any number you want to assign) and press
6. Press Enter until the MAXP prompt appears.
7. At the MAXP prompt, type 1 and press Enter.
8. Press Enter until the NCFW prompt appears.
9. At the NCFW prompt, type the HMS 400 pilot number.
10. Press Enter until your changes are saved.
Avaya Hospitality Messaging Server 400 Installation and Commissioning
• CLS tld hta fna mwa cnia ccsa mra nama
• HUNT 2000—Hunt to HMS Pilot Number
• CLS tld lpa hta fna mwa cnia ccsa mra nama
• HUNT 2000—Hunt to HMS Pilot Number
• FTR fdn 2000—Forward to Voicemail Pilot Number
Important:
HMS 400 does not support the default Message/Inbox soft keys. Soft keys can
be suppressed by applying Product Enhancement Patch MPLR 24565.
on page 30.
Enter.
This number creates one agent but forwards all callers to the NCFW number.
Creating an ACD queue
Creating the
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