Troubleshooting - Symbol MC9000-G Product Reference Manual

13-4 MC9000-G Product Reference Guide for Embedded Windows® CE .NET

Troubleshooting

Problem
MC9000-G and MC9000-G RFID
Mobile computer does not turn
on.
Rechargeable lithium-ion battery
did not charge.
Cannot see characters on display. Mobile computer not powered
During data communication, no
data was transmitted, or
transmitted data was
incomplete.
No sound is audible.
Table 13-1. Troubleshooting the Mobile Computer
Cause
Lithium-ion battery not
charged.
Lithium-ion battery not
installed properly.
System crash.
Battery failed.
Mobile computer removed
from cradle while battery was
charging.
on.
Mobile computer removed
from cradle or unplugged from
host computer during
communication.
Incorrect cable configuration. See the System Administrator.
Communication software was
incorrectly installed or
configured.
Volume setting is low or
turned off.
Solution
Charge or replace the lithium-ion battery in the mobile
computer.
Ensure battery is installed properly. See
Insertion and Removal on page
Perform a warm boot. If the mobile computer still does
not turn on, perform a cold boot. See
Mobile Computer on page 2-41.
Replace battery. If the mobile computer still does not
operate, try a warm boot, then a cold boot. See
Resetting the Mobile Computer on page
Insert mobile computer in cradle and begin charging.
The lithium-ion battery requires about four hours to
recharge fully.
Press the Power button.
Replace the mobile computer in the cradle, or reattach
the Synchronization cable and re-transmit.
Perform setup. See Chapter 4, Communications
details.
Unit may be a beeper only unit or incorrect Config
Block is programmed into device.
Main Battery
1-8.
Resetting the
2-41.
for