Symbol MC9000-G Product Reference Manual page 415

Table 13-8. Troubleshooting the MDM9000 Modem Module (Continued)
Symptom
Dial-out fails Location setting is incorrect.
Incorrect server phone number.
Pulse dialing not supported for
country.
Dial-out fails Dialtone detection not supported.
continued...
The following error message
appears:
Trouble Connecting: There is no
answer at the number dialed.
Verify the phone...'
The Connection Manager routes
are incorrect.
Possible Cause
Verify Dialing Locations. Verify Dialing Patterns are correct
for the current location. For example, enter 'G' in the For
local calls, dial: field to dial directly, or '9,G' if the
telephone system requires dialing '9' first to access an
outside line.
Verify the connection phone number in the Connecting
window.
Use a connection within a tone-dialing system.
The service you subscribe to (e.g., a remote answering
service) may use a different type of dialtone. Disable
dialtone detection on the modem by entering the
initialization string "ATXO" in the Extra dial-string modem
commands: text box of the Modem Settings window.
The modem may be required to be powered before
opening the port for dial-out.
Warm boot the mobile computer and confirm the
connection settings.
Maintenance and Troubleshooting
Action
13-17