Symbol MC9000-G Product Reference Manual page 413

Table 13-7. Troubleshooting the Magnetic Stripe Reader (Continued)
Symptom
Mobile computer Mobile computer was removed
battery is not charging. from MSR or MSR was unplugged
from AC power too soon.
Battery is faulty.
The mobile computer is not fully
attached to the MSR.
During data Mobile computer detached from
communications, no MSR during communications.
data was transmitted,
Incorrect cable configuration.
or transmitted data was
incomplete.
Communications software is not
installed or configured properly.
Possible Cause
Ensure MSR is receiving power. Ensure mobile computer is
attached correctly. Confirm main battery is charging under
Start - Settings - System - Power. If a mobile computer
battery is fully depleted, it can take up to four hours to fully
recharge a battery (if the mobile computer is off and longer
if the mobile computer is operating).
Verify that other batteries charge properly. If so, replace
the faulty battery.
Detach and re-attach the MSR to the mobile computer,
ensuring it is firmly connected.
Reattach mobile computer to MSR and retransmit.
See your System Administrator.
Perform setup as described in
Maintenance and Troubleshooting
Action
Chapter 4, Communications.
13-15