Troubleshooting; Blurry Miracast Video; Download Logs - Polycom Pano Administrator's Manual

Troubleshooting

Topics:
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Blurry Miracast Video

▪

Download Logs

▪ Contact Polycom Support
There are ways to troubleshoot if you experience issues with your Pano system.
Blurry Miracast Video
When you cast content using Miracast mirroring, the content may be blurry on the far end due to
limitations on your Miracast device.
There are two possible causes for this problem.
Cause 1:
The Miracast device lacks resources to encode the mirrored content.
This may happen when your device screen refreshes too quickly. For example, when you browse a dense
Excel sheet.
Workaround :
Lower your device screen resolution, or close unnecessary applications or processes.
Cause 2:
The Miracast device can't send the mirrored content out. This may happen when the Pano Operating
Channel and the WLAN Access Point (AP) channel that your Miracast device uses to access the internet
are working on different frequency bands.
Workaround:
Set the Pano Operating Channel and the WLAN Access Point (AP) channel that your Miracast device
uses to access the internet are working on to the same channel. For example, if your device accesses the
internet from a WLAN AP using 5 GHz channel ID 36, then set your Pano Operating Channel to the
same channel.
Download Logs
You can retrieve the logs associated with your Pano system and some of its connected devices.
Procedure
1. In the system web interface, go to Diagnostics > Logs.
2. Select Download Logs.
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