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5 Troubleshooting
Introduction
Configuration problems
Dr. SpeedTouch™
Trouble solving table
E-SIT-CTC-20030306-0004 v2.0
This chapter provides information on how to identify and correct some common prob-
lems you may encounter when using and configuring the SpeedTouch™610.
If the following troubleshooting tips have not resolved the problem contact the
company from which you purchased the SpeedTouch™610 for assistance.
In case you encounter DSL connectivity problems due to misconfiguration you might
consider a hardware reset to factory defaults as described in this chapter.
However, please note that resetting the SpeedTouch™610 to its factory settings will
revoke all the changes you made to the configuration.
Dr. SpeedTouch™ enables you to test your computer and SpeedTouch™ connectivity
via its Diagnostics wizard. The SpeedTouch™ Troubleshoot will report what is wrong
with your connection.
For more information on Dr. SpeedTouch™, see
page
20.
Following table may help you determine the nature of the problem, and provides some
plausible solutions:
Problem
SpeedTouch™ does not work.
(none off the LEDs lights up)
No Ethernet connectivity.
LAN LED does not light up.
Ethernet port(s) link integrity LED does
not light up.
No ATMF-25.6Mb/s connectivity.
5 Troubleshooting
"1.4 Dr. SpeedTouch™ Installation" on
Solution
Make sure the SpeedTouch™ is plugged
into an electrical outlet.
Make sure the power switch on the
SpeedTouch™ is turned on.
Make sure the cable(s) are securely
connected to the Ethernet port(s).
Make sure you are using the correct cable
type for your Ethernet equipment.
Make sure the (correct) cable is
connected to the ATMF-25.6Mb/s port.
Make sure that the services applied to the
computer's ATMF-25.6Mb/s port are
appropriate for the service delivered via
the DSL line.
69
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