Trouble Shooting Checklist; Abnormal Flame Pattern - Rinnai RIB2312L Operation & Installation Manual

TROUBLE SHOOTING CHECKLIST

Use the following chart to help determine whether a service call is required, however if you are unsure about the
way your heater is operating, contact Rinnai or your local agent.
Condition
Probable
Cause
Not plugged in or turned off
Mains power failure
(Initial Install) Air in gas pipe
Air in hose
Ignition failure
Flat battery for remote control
Gas supply turned off
Gas escape
Inadequate flue system
Insufficient gas pressure
Log Misalignment
Normal operation
Normal operation
Normal operation
Heat switch not activated
Possible fan fault
Controller display blank
Control Panel Operation
**
Controller Not Synchronised
Only applicable when optional remote control is used.
*

ABNORMAL FLAME PATTERN

Each Rinnai Flame Fire heater has a distinct flame pattern. The flame should look
the same every time you start your heater, after an initial warm up period of
approximately 15 minutes.
Abnormal flame performance and/or pattern can indicate a problem with your
heater, such as blocked gas injectors, incorrectly installed / inadequate flue system
or the artificial logs/burn media may have shifted from when the heater was first
installed.
There are some warning signs that could indicate a problem. If any of the signs
below occur, please contact Rinnai.
Key signs of Abnormal flame performance:
• Appliance turns 'OFF' soon after start up and does not relight.
• Flame appears overly orange-yellow.
• Flame appears either very short or very long.
• Flame only burns part way across the burner.
• Severe soot building up on the inside of the glass and logs.
• Continuous unusual smell from the appliance.
Continued difficulty or delay in establishing a flame.
Be advised that appliances incorporating a live fuel effect, and
designed to operate with luminous flames, may exhibit slight carbon
NOTE
deposition, this is normal operation.
Rinnai
CARE AND MAINTENANCE
Fault
*
Fault
Condition
Plug in power cord and turn power 'ON'.
Re-ignition, when power restored.
Installer to purge air from gas supply.
Repeat Ignition procedure.
Repeat Ignition procedure.
Replace remote control battery.
Turn gas supply on at the meter or cylinder.
Isolate gas supply, call Rinnai.
Call Rinnai.
Call Rinnai.
Call Rinnai.
No action is required.
Fan not working - fan automatically comes on after
4 minutes not heat switch activated.
Allow heater to warm up.
Allow heater to run on high for 4 minutes.
Call Rinnai.
Replace batteries.
Refer to page 12 for solution.
Refer to page 14 for solution.
Only applicable if the remote control is programmed.
**
17
Simplest Possible
Remedy
NORMAL FLAME PATTERN
ABNORMAL FLAME PATTERN
CANDLING FLAMES
SOOT BUILD UP
SAPPHIRE RIB2312 OIM