Tools For Troubleshooting - DataCard CE870 User Manual

4.
Print a test card. Contact your system administrator to run a test card from Printer Manager.
If the test card prints, the printer is working correctly.

If the test card does not print, the printer is not working correctly. Request service for the

printer.
5.
Print a card using your card production software.
If the card prints, your software is working successfully with the printer. Troubleshoot the

card design.
If the card does not print, check the following:

Is the correct printer selected in the Print Setup or Print dialog in the application?

If the printer produced a blank card, check the page size specified in your application.

If the card causes an error, the card might have a type of data the printer does not
support.

Tools for Troubleshooting

The tools for troubleshooting a problem include the supplies and equipment you use to print
cards:
Blank cards to print, used at several stages of troubleshooting

Print ribbon (for optional color printing)

Indent ribbon and topping foil

Cleaning supplies, especially printer cleaning cards and a cleaning swab

CE870 Instant Issuance System User's Guide 53