Printing Issues - Pitney Bowes DA80F Service Manual

4.7 Printing
Issues
✍
TIP: See Appendix B
- Printer Communica-
tions, for troubleshoot-
ing problems relating to
networking and printer
communications.
DA80F/DA95F AddressRight™ Printers Service Manual (SV61962 Rev. A)
Table 4-9 Printing Issues
Symptom Possible Cause
Envelope thickness ad-
Ink Print Qual-
justment incorrect
ity not Sharp
Material out of spec
Contaminated print car-
tridge
Print Cartridge problems
Non-Uniform
(e.g.,
Print
pattern)
Quality
Multiple print nozzles not
working
Loose or bad print head
Cable Assembly
Print Head Holder broken Check the print head holder for
Troubleshooting/Diagnostics • 4
Solution
Adjust lever to lower print head
Change to typical white wove bonded
Clean and wipe with damp cloth or
paper towel
Purge print cartridge
gap appears in test
Clean cartridge with soft cotton cloth
and water
Change to a known good cartridge
Run "Purge Print Head" from Main
Menu, then run "Print Head Adjust"
from Service Menu . If not help-
ful, swap ink cartridge with known
good one. If the same nozzles are
out, check the ribbon cable going to
print head cartridge (it may have lost
power to nozzles). If cable is fine,
check print head board.
Replace bad cable or print head as-
sembly (see section 5.15 for WF81 or
section 5.36 for WF96)
broken pins. Replace print head
drive board if pins are broken.
for crimped or torn cable assembly.
Check that cable assembly is se-
cured in Main Board and in the print
head assembly.
NOTE: When trying to decide if print
head driver board should be replace
or not, run "Print Head Adjust" from
Service Men, replace the ink car-
tridge with a new one, then run the
print head test again. If the gaps are
consistent with different ink cartridge,
then the print head driver board
needs to be replaced (when there is
no physical sign that the print head
driver board is damaged).
tion 5.15 for WF81 or section 5.36 for
WF96.
Check
See sec-
4-19