Why Can't I Connect Via The Control Panel Software When Normal Printing Works? (Both); Feeding; How Do I Resolve An Intermittent Feed Issue? (Both) - Pitney Bowes DA Series Frequently Asked Questions Manual

2.5 Why can't I connect via the Control Panel software when normal printing works?
(Both)
When the USB option is selected and OK is clicked in the Control Panel Connect dialog, the Connection
Failed dialog (see below) is displayed. Communication (via USB) to the Control Panel software requires
the proper installation of the XML CP_TO_PRTR driver. This driver is installed when Plug & Play of the
printer installs the printer driver. In Windows 7, the device type of this XML driver is not recognized,
requiring a manual intervention to correct. NOTE: The printer can print normally without having access to
the Control Panel.
This error can also occur when the Control Panel software and/or driver is not updated with the printer
drivers. If you have installed the Control Panel software and the printer drivers and are able to print but get
this dialog when attempting the launch the Control Panel, you should update the Control Panel driver as
well.
First, shut down all applications then go to the Device Manager (Start > Settings > Control Panel >
Administrative Tools > Computer Management). Click the + next to Imaging Devices and note there is a
driver for the Control Panel with a yellow question mark next to it indicating there is a problem. If you
right-click on it, you have the option to update the driver. Insert the CD, then choose to Update Driver from
the right-click menu, and have it update the driver from the CD. Once complete, the Control Panel should
be able to communicate with the printer properly.

3. Feeding

3.1 How do I resolve an intermittent feed issue?
3.1.1 Use feed ramp
The feed ramp adds a gentle slope to the stack and helps feeding. Adjust the slope of the ramp and see if
feeding improves. A shallow ramp generally works better for heavy media, and a steeper ramp works better
for short media. If using the prop, check the H-Block gap for proper separation. Ensure the wire frame is
centered under the material.
3.1.2 Adjust gap under feed blocks
A. Loosen the lock knobs to unlock all three H-Blocks.
B. Lift the H-Blocks to their highest position and lock in place.
C. Place a sample piece of material between the separator fingers (the lower section of the H-Blocks)
and the feed roller.
(Both)
Page 11 of 37