Panasonic KX-T336 System Reference Manual page 490

3.00 Consultation Hold
Description
Allows extension users to place a call on hold
temporarily on purpose to transfer a call or make
a conference call.
Other extension users cannot retrieve the calls
on Consultation Hold.
Consultation Hold is performed by pressing the
TRANSFER button or the CONF button. If the
TRANSFER button is pressed, a call is held until
the user dials the telephone number to transfer
the call. If the CONF button is pressed, a call is
held until the user dials the telephone number of
the conference member and presses the CONF
button again.
Programming
None
Conditions
The extension users can not place the following
calls on consultation hold.
• A call on ICM button
• A call with Attendant Console
• A call with Doorphone
• Paging Announcement through built-in
speaker of PITS
Consultation Hold Recall tone sound immediately
if the extension user replaces the handset while
having a call on consultation hold.
If an extension user makes a call by pressing the
FLASH button while having a call on consultation
hold, Consultation Hold Recall tone does not
sound.
Consultation Hold Recall tone sounds in the
same way as Held Call Reminder.
If a held call is not answered within 30 minutes, it
will be disconnected automatically.
Music on Hold will be sent to the held party if
available. For sending Music on Hold, prior
assignment is necessary. Refer to Section
3-E-1.00 "Music on Hold" for further information.
Operation
Placing a call on Consultation Hold on one DN
button
1. Press the TRANSFER or CONF
button.
• The DN button in use is still lit
or
• The call is placed on
• You can make another call on
(Supplement)
In step 1, if the CO button is used instead of the
DN button, the CO button starts flashing in 120
wink, and an idle DN button is automatically
selected.
Retrieving a call on Consultation Hold (1)
1. Replace the handset or press the
SP-PHONE button.
• Consultation Hold Recall starts.
2. Lift the handset or press the SP-
PHONE button.
• A call on Consultation Hold is
• Talk to the other party.
Retrieving a call on Consultation Hold (2)
You have placed a call on Consultation Hold and
are in conversation with another party on the DN
button.
1. Press the TRANSFER or CONF
button.
• A call on Consultation Hold is
or
• Another party is placed on
• The DN button is still lit in
4-E-3
in green, you hear confirmation
tone 2 then dial tone 1 or 3 or
4.
Consultation Hold.
the same DN button.
retrieved.
retrieved and you can talk to
the retrieved party.
Consultation Hold.
green.