ZyXEL Communications X2002 User Manual page 358

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Table of Contents

Chapter 23 ACD

Table 134 Skill > Skill Setting (continued)

Select an agent from the Available Exten. list, then choose a priority.

The priority indicates to whom the incoming calls are routed first.

The highest priority is 1 while the lowest priority is 5.

If multiple agents share the same priority, then the Ring Strategy

applies first to the highest priority group, then if all those agents are

engaged it applies to the next group, and so on.

This list indicates all available agents in the X2002.

This list indicates all members who are assigned to this skill.

Use the arrow buttons to add from the Available Exten. list to the

Members list. You can also remove agents from the Members list.

Click this to save your changes.

Click this to go back to the previous screen without saving your

X2002 User's Guide