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Auto-Attendant
The X2002's auto-attendant feature is an integral part of the ACD system. When a
caller first dials in, the auto-attendant receives the call. The auto-attendant then
passes the call to the ACD system.
To link the ACD system with the auto-attendant feature:
Create at least 2 agent identities in the ACD system
1
ultimately receive incoming calls after they have been routed by the X2002. You
can click Configuration > ACD > Agent to open this screen.
Define at least 1 skill in the ACD system
2
defined here will help the X2002 properly route calls to the agent identities
created in step 1. You can click Configuration > ACD > Skill to open this screen.
X2002 User's Guide
(Section 23.3 on page
(Section 23.4 on page
Chapter 23 ACD
351) to
353). The rules
349
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