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8
Troubleshooting
Getting Help
8-2
There may be times when you need help to solve a
problem, or you may want more information about how
your printer works. Pitney Bowes provides several
information resources.
Phone Support
Technical support is available from the Pitney Bowes
National Diagnostic Center.
Before You Call
Please read the troubleshooting information in this
chapter. In many cases, this information will help you
resolve the problem. Note that you can often restore
normal operation by turning the printer off and then on.
If you can't fix the problem, call our National Diagnostic
Center at 1-800-253-6565. Please have the following
information at hand:
•
Product name: DA900 AddressRight inkjet printer.
•
Serial number: See the right side of the printer.
•
Nature of problem: What happens and when does it
happen? Did the printer display an error message?
•
The steps you've already taken to solve the problem
and the results.
The World Wide Web
We encourage you to visit our web site at:
http://www.pitneybowes.com
You'll find the latest information about our products and
services as well as helpful answers to frequently asked
questions.
SV60970-OG Rev. A
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