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8
Troubleshooting
Feeding Problems
(continued)
Printing Problems
8-4
Multiple feeds
•
The feed gap may be too tight or too loose. Adjust
the separator to the thickness of the material.
•
Paper dust may be blocking the feed sensor. Clean
the sensor with compressed air.
•
Paper stuck together. Separate paper before feed-
ing.
•
Side guides too far from media. Set side guides to
width of media plus 1/16".
Paper Jams in Printer
•
Clear jam and remove pieces remaining under
printhead.
•
Check for the following:
1. Paper not loaded correctly. Set side guides to
width of media plus 1/16".
2. Separators improperly adjusted. Adjust
separators to thickness of material.
3. Media is curled or bent. Uncurl media.
4. Media is too thin. Media must be at least
0.004".
5. Dirty sensor. Clean sensor.
6. Worn separator tip. Replace separator tip.
Printer does not respond to software
•
Check connection between printer and computer.
If you have a good parallel port connection, the
"on-line" LED on the printer control panel will be lit.
SV60970-OG Rev. A
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