Received Fax Quality Is Poor; Cannot Receive A3 Size Faxes; Received Faxes Are Not Printed - Epson WF-C869R User Manual

User's Guide
❏ Clean the scanner glass and the document cover. If there is dust or stains on the glass, the scanning area may
extend to include the dust or stains, resulting in the wrong scanning position or small images.
Related Information
"Fax Settings" on page 168
&
"Placing Originals" on page 57
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"Cleaning the Scanner Glass" on page 200
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Received Fax Quality Is Poor

❏ Enable the ECM setting on the control panel.
❏ Contact the sender and ask them to send using a higher quality mode.
❏ Reprint the received fax. Select Log from Job/Status to reprint the fax.
Related Information
"Basic Settings" on page 176
&
"Checking the Fax Job History" on page 167
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Cannot Receive A3 Size Faxes

❏ Check that the paper size setting of the paper source that contains A3 paper has been set to A3, and that the
paper source is set for use with the fax feature. Select Settings > General Settings >Printer Settings > Paper
Source Settings > Auto Select Settings > Fax, and then check the enabled paper source(s).
❏ Check that A3 is selected in Receiving Paper Size. Select Settings > General Settings >Fax Settings > Basic
Settings > Receiving Paper Size, and then check that A3 is selected.
Related Information
"Printer Settings" on page 203
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"Basic Settings" on page 176
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Received Faxes Are Not Printed

❏ If an error has occurred on the printer, such as a paper jam, the printer cannot print received faxes. Check the
printer.
❏ If the printer has been set to save received faxes in the inbox or the confidential box, the received faxes are not
automatically printed. Check the Receive Settings.
Related Information
"Checking the Printer Status" on page 229
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"Removing Jammed Paper" on page 236
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"Saving Received Faxes in the Inbox (Unconditional Save/Forward)" on page 144
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"Saving Received Faxes in the Inbox or the Confidential Box (Conditional Save/Forward)" on page 152
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Solving Problems
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