Epson WF-C869R User Manual page 235

User's Guide
Code Problem
411 A DNS error has occurred.
412 An authentication error has occurred.
413 A communication error has occurred.
421 A DNS error has occurred.
422 An authentication error has occurred.
423 A communication error has occurred.
425 There is not enough storage space available in the
forwarding destination folder.
428 The destination was wrong or the destination does
not exist.
Related Information
"Connecting to a Phone Line" on page 123
&
"Printing a Network Connection Report" on page 37
&
"Checking an Email Server Connection" on page 303
&
"Epson Connect Service" on page 214
&
Solving Problems
Solution
❏ Tap Settings > General Settings > Network
Settings > Advanced > TCP/IP, and then check
the DNS settings.
❏ Check the DNS settings for the server, the
computer, or the access point.
Tap Settings > General Settings > Network
Settings > Advanced > Email Server > Server
Settings, and then check the server settings.
❏ Tap Settings > General Settings > Network
Settings > Advanced > Email Server > Server
Settings to check the email server settings. You
can check the cause of the error by running
connection check.
❏ The authentication method of the settings and
the email server may not match. When you select
Off as the authentication method, make sure the
authentication method of the email server is set
to None.
❏ Print a network connection report to check if the
printer is connected to the network.
❏ Tap Settings > General Settings > Network
Settings > Advanced > TCP/IP, and then check
the DNS settings.
❏ Check the DNS settings for the server, the
computer, or the access point.
Tap Settings > General Settings > Fax Settings >
Receive Settings > Save/Forward Settings, and
then check the settings of the folder selected in
Destination.
❏ Print a network connection report to check if the
printer is connected to the network.
❏ Tap Settings > General Settings > Fax Settings
> Receive Settings > Save/Forward Settings,
and then check the settings of the folder selected
in Destination.
Increase the storage space in the forwarding
destination folder.
Tap Settings > General Settings > Fax Settings >
Receive Settings > Save/Forward Settings, and
then check the settings of the folder selected in
Destination.
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