Cannot Receive Faxes; Cannot Save Received Faxes To A Memory Device; Memory Full Error Occurs - Epson WF-C869R User Manual

User's Guide

Cannot Receive Faxes

❏ If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact the
service provider.
❏ If you have not connected a telephone to the printer, set the Receive Mode setting to Auto on the control panel.
❏ Under the following conditions, the printer runs out of memory and cannot receive faxes. See the
troubleshooting for information on handling a memory full error.
❏ 200 received documents have been saved in the inbox and the confidential box in total.
❏ The printer's memory is full (100%).
❏ When receiving faxes using the subaddress feature, check that the subaddress and password are correct. Check
with the sender that the subaddress and password match.
❏ Check if the sender's fax number has been registered to the Rejection Number List. Faxes sent from numbers
that have been added to this list are blocked when Rejection Number List in Rejection Fax is enabled.
❏ Check if the sender's fax number is registered in the contact list. Faxes sent from numbers that have not been
registered to this list are blocked when Unregistered Contacts in Rejection Fax is enabled.
❏ Ask the sender if header information is setup on their fax machine. Faxes that do not include header
information are blocked when Fax Header Blank Blocked in Rejection Fax is enabled.
Related Information
"Basic Settings" on page 176
&
"Cannot Send or Receive Faxes" on page 260
&
"Memory Full Error Occurs" on page 263
&
"Receiving Faxes from a Board with a Subaddress (SEP) and Password (PWD) (Polling Receive)" on page 143
&
"Setting Conditions for Saving and Forwarding Received Faxes (Conditional Save/Forward)" on page 151
&

Cannot Save Received Faxes to a Memory Device

Check if the memory device is connected to the printer, and then check the Receive Settings.
Related Information
"Saving Received Faxes in an External Memory Device (Unconditional Save/Forward)" on page 146
&
"Saving Received Faxes in an External Memory Device (Conditional Save/Forward)" on page 154
&

Memory Full Error Occurs

❏ If the printer has been set to save received faxes in the inbox or the confidential box, delete faxes you have
already read from the inbox or the confidential box.
❏ If the printer has been set to save received faxes on a computer, turn on the computer that is set to save the
faxes. Once the faxes are saved in the computer, they are deleted from the printer's memory.
❏ If the printer has been set to save received faxes on a memory device, connect the device, in which you have
created a folder to save faxes, to the printer. Once the faxes are saved in the device, they are deleted from the
printer's memory. Make sure that the device has enough available memory and is not write protected.
Solving Problems
263