Nortel 1120E User Manual

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Carrier VoIP

Nortel IP Phone 1120E User

Guide (CICM)

NN10300-022

Table of Contents

Summary of Contents for Nortel 1120E

Page 1 Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022...
Page 2 Nortel Networks. Except as expressly authorized in writing by Nortel Networks, the holder is granted no rights to use the information contained herein and this document shall not be published, copied, produced or reproduced, modiﬁed, translated, compiled, distributed,...
Page 3: Table Of Contents
How to use the navigation keys 18 Conﬁguring Local Tools menu options Preferences 21 Local Diagnostics 22 Network Conﬁguration Lock Menu 24 Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 4 Labeling a feature key 59 Using the Options menu 59 Resetting the feature key to the default settings 61 Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 5 Resetting the Outbox 87 Using the dialpad to enter text Using a keyboard with an IP Phone Access Code summary Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 7: New In This Release
New in this release The following sections detail what’s new in Nortel IP Phone 1120E User Guide (CICM) (NN10300-022) for release (I)SN09U. • "Features" (page 7) • "Other changes" (page 7) Features There are no feature changes in release (I)SN10.
Page 9: Overview
Overview Nortel IP Phone 1120E brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. When you are logged on the system, the handset and keypad of the IP Phone 1120E operate in the same way as a standard Meridian Business Set (MBS) telephone.
Page 10 • upgradeable ﬁrmware "IP Phone 1120E components" (page 11) shows the location of the keys and the components of the IP Phone 1120E. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007...
Page 11: Terminal Display
The display on the IP Phone terminal has blue LED backlighting, which you can turn on and off. The backlight turns off automatically after a period of inactivity. Nortel IP Phone 1120E display has three distinct areas: • The upper area shows line and feature key status.
Page 12: Terminal Indicators
Green (located on the back cover Lit when the link is alive and flashes near the network Ethernet jack) to indicate activity. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 13: Usb Keyboard
Left-click to select soft keys and feature keys. • Right-click to open the local conﬁguration menus. • Center buttons and wheels are not supported. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 15: Ip Phone 1120E Menu Systems
Use this item to adjust the contrast level of the display. "Adjusting the contrast level of the display" (page 53). Feature Use the Feature menu to access these submenus: Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 16: Language
• reset the time to the defaults "Using the Time menu" (page 65). Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 17: User
ﬁrmware upgrade. This item appears in the menu only if a ﬁrmware upgrade is available. "Performing a ﬁrmware upgrade" (page 75). Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 18: Menu Hierarchy
Press the right key to move the cursor to the right. • send key—select the menu item Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 19: Conﬁguring Local Tools Menu Options
If this happens, contact your system administrator. Your IP Phone 1120E has both local and server-based options. Press the Services key twice to access the Local Tools menu, which is organized into the following submenus: •...
Page 21: Preferences
Never (screen does not go black) Extending the sleep time, or setting it to Never, reduces the life span of the display screen. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 22: Local Diagnostics
"Network Diagnostic Tools" (page 23) • "Ethernet Statistics" (page 23) • "IP Network Statistics" (page 23) • "USB Devices" (page 23) Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 23 USB Devices The USB Devices tool provides information about any Universal Serial Bus (USB) devices that you connect to your phone. Your IP Phone 1120E automatically detects USB devices when you connect them to the USB port in the back of the IP Phone.
Page 24: Network Conﬁguration
Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes. This tool is for administrator use only. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 25: Connecting The Ip Phone To The Lan
CAUTION Risk of equipment damage Do not plug the IP Phone 1120E into a regular telephone jack. This causes severe damage to the terminal. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.
Page 26: Carrier Voip
26 Connecting the IP Phone to the LAN Procedure job aid IP Phone connectors Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 27: Logging On
Press Ok, or press the send key. The password screen appears. Enter your password. For security, the password characters are displayed as asterisks (*). Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 28: Nortel Ip Phone 1120E User Guide (Cicm
Press Ok, or press the send key. You are logged on and the Menu screen appears. —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 29: Logging Off
Press Ok, or press the send key. A conﬁrmation screen appears. Conﬁrm the action. You are logged off from the network. —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 31: Making A Call
11)for the location of the handsfree key. Step Action Press a line key. A line is selected and you hear a dial tone. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 32: Making A Call Using Predial
To delete numbers that appear to the right of the cursor, press Delete. Use the dialpad to enter the new number. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 35: Answering Calls
Press the hold key to put the active call on hold. Press the line key for the second call. The call is answered. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 37: Ending A Call
Perform one of these actions: • Return the handset to the cradle. • Press the goodbye key. The call is ended. —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 39: While On An Active Call
Follow this procedure to transfer a call to another extension. Step Action During an active call, press the key to which the transfer feature is assigned. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 40: Using Conference Call
Using the mute feature Muting prevents the transmission of sounds through the microphone. Follow this procedure to use the mute feature. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 41: Carrier Voip
To turn off the feature, press the mute key again. The light is turned off, and the feature is disabled. —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 43: Using Call Forward
To turn off call forward, press the forward key. The feature is deactivated and the icon disappears from the display. —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 45: Navigating The Menu System
Select the item, and press Ok, or press the send key. • Press the shortcut key. The selected menu opens. —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 46: Navigating The Audio Menu
"Labeling a feature key" (page 59). • Select and open Options. "Using the Options menu" (page 59). • Select and open Reset. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 47: Navigating The Time Menu
From the main menu, select and open User. The User menu opens. Perform one of these actions: • Select and open Username. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 48: Carrier Voip
"Viewing, disabling, or enabling the auto login feature" (page 70). • Select and open Password. "Changing your password" (page 71). —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 49: Using The Audio Menu
The Proﬁle screen appears, showing your audio proﬁle. If you have permission to edit your proﬁle, a check mark appears beside the active proﬁle. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 50: Viewing And Editing The Default Volumes
Press cancel to exit Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 51: Resetting A Default Volume
You can listen to a ring tone before you select it, through the Play and Stop options. Prerequisites The system administrator must grant you permission to change your ring tone. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 52: Carrier Voip
Play. Press Stop to stop the ring tone from playing. To select a ring tone, press Apply. —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 53: Adjusting The Contrast Level Of The Display
Press Ok, or press the send key. The current contrast level is saved and you return to the previous screen. —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 54: Carrier Voip
54 Adjusting the contrast level of the display Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 55: Using The Feature Menu
From the main menu, open the Feature menu. On the terminal, select the key that you want to assign to a different feature. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 56: Carrier Voip
Central can have a Centrex feature, such as Call Forward, assigned to it. A feature key deﬁned as Local can have a directory entry assigned to it. By default, all feature keys are deﬁned as Central. For further information about Centrex features, see Nortel CICM Fundamentals (NN10044-111). Step Action From the main menu, open the Feature menu.
Page 57: Carrier Voip
You can answer the call immediately without searching for the screen. Follow this procedure to enable or disable the autoscroll feature. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 58: Carrier Voip
Press Ok, or press the send key. A check mark appears beside the item to indicate your choice. You return to the Assign menu. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 59: Labeling A Feature Key
From the main menu, open the Feature menu. From the Feature menu, select Options. Press Ok, or press the send key. The Options menu opens. —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 60: Carrier Voip
Press Ok, or press the send key. A check mark appears beside your selection. You return to the Options menu. —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 61: Resetting The Feature Key To The Default Settings
Press Yes, or press the send key. The keys are reset to the default settings. You return to the Feature menu. —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 63: Selecting A Language
Press Ok, or press the send key. The terminal now displays text in the selected language. Press Cancel. You return to the main menu. —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 65: Using The Time Menu
The time displayed changes to that of the selected zone. —End— Enabling Daylight Saving Time Follow this procedure to set Daylight Saving Time. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 66: Disabling Daylight Saving Time
Follow this procedure to set the time format the terminal uses to display the current time. The time format choices are: • 12-hour clock • French • 24-hour clock Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 67: Setting The Date Format
A check mark appears beside the format currently in use. To enable a format, select it and press Ok or press the send key. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007...
Page 68: Resetting The Default Time
A conﬁrmation screen appears. Conﬁrm the action. The terminal reverts to the default time settings. You return to the previous screen. —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 69: Using The User Menu
Joint—the ability to operate in a joint session with an m6350 Softclient is enabled. Step Action From the main menu, open the User menu. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 70: Viewing, Disabling, Or Enabling The Auto Login Feature
Press Ok, or press the send key. A check mark appears beside the item you selected. You return to the Auto Login screen. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 71: Changing Your Password
The password is changed and you return to the previous menu. Use the new password the next time you log on. —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 73: Testing The Local Mode
Press Yes. The terminal transitions to its secondary IP address and temporarily disconnects from the IP Client Manager. —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 75: Performing A Firmware Upgrade
Conﬁrm the action. A second conﬁrmation screen appears. Press Yes, or press the send key. The ﬁrmware is downloaded. —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 77: Using The Directory
From the New Entry menu, select and open Number. b. Use the dialpad to enter the number. c. Press Ok, or press the send key. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 78: Deleting An Entry From The Directory
Press the directory key to access the directory menu. The directory opens. From the directory list, select the name you want to delete. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 79: Making A Call Using The Directory
Press Ok, or press the send key. The Dial screen appears. Press Ok, or press the send key. The number is dialed. —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 81: Using The Inbox
Using the Inbox Follow these procedures to use the Inbox. The IP Phone 1120E has a dedicated ﬁxed key for the Inbox. The system logs the incoming key number, time and date, as well as the display shown on the IP Phone at the time of the incoming call. The information from the display is captured only if the call lasts for more than two seconds.
Page 82: Viewing Inbox Call Information
Storing a number from the Inbox Follow this procedure to select a number from the Inbox and save it to the directory. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 83: Using The Inbox To Make A Call
"Editing a predialed number" (page 32). • To make the call, see "Making a call using predial" (page 32). —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 84: Resetting The Inbox
A conﬁrmation screen appears. Press Yes. The calls in the Inbox are deleted. You return to the previous menu. —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 85: Using The Outbox
Using the Outbox The IP Phone 1120E has a dedicated ﬁxed key for the Outbox. The system logs the outgoing key number, time, and date. If the duration of the call is more than two seconds, the system captures the display as it appeared when the call was made.
Page 86: Viewing Outbox Call Information
Follow this procedure to select a number from the Outbox and store it in the directory. Step Action Press the Outbox key. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 87: Using The Outbox To Make A Call
From the main menu, select and open History. From the History menu, select Reset Outbox. A conﬁrmation screen appears. Press Yes. Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 88: Carrier Voip
88 Using the Outbox The calls in the Outbox are deleted. You return to the previous menu. —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 89: Using The Dialpad To Enter Text
Scroll through the list and select the symbol. • Press Ok, or press the send key, to enter the symbol. —End— Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 90: Carrier Voip
90 Using the dialpad to enter text Procedure job aid Special characters Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 91: Using A Keyboard With An Ip Phone
Select DN/feature key 2 F14 (Shift + F2) Select DN/feature key 3 F15 (Shift + F3) Select DN/feature key 4 Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 92: Carrier Voip
No action Scroll Lock No action Break No action Ctrl No action Shift No action No action No action Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 93: Access Code Summary
Phone, and the corresponding Access Codes. Use this table to keep track of the feature Access Codes. Feature Access Code Feature Access Code Carrier VoIP Nortel IP Phone 1120E User Guide (CICM) NN10300-022 02.01 Standard (I)SN10 15 June 2007 Copyright © 2007, Nortel Networks...
Page 95: Carrier Voip
This document is protected by copyright laws and international treaties. All information, copyrights and any other intellectual property rights contained in this document are the property of Nortel Networks. Except as expressly authorized in writing by Nortel Networks, the holder is granted no rights to use the information contained herein and this document shall not be published, copied, produced or reproduced, modiﬁed, translated, compiled, distributed, displayed or transmitted, in whole or part, in any form or media.

Nortel 1120E User Manual

New in this Release

Overview

IP Phone 1120E Menu Systems

Conﬁguring Local Tools Menu Options

Connecting the IP Phone to the LAN

Logging on

Logging off

Making a Call

Answering Calls

Ending a Call

While on an Active Call

Using Call Forward

Navigating the Menu System

Using the Audio Menu

Adjusting the Contrast Level of the Display

Using the Feature Menu

Selecting a Language

Using the Time Menu

Using the User Menu

Testing the Local Mode

Performing a Firmware Upgrade

Using the Directory

Using the Inbox

Using the Outbox

Using the Dialpad to Enter Text

Using a Keyboard with an IP Phone

Quick Links

Related Manuals for Nortel 1120E

Summary of Contents for Nortel 1120E

Table of Contents