Confirming Internet Connectivity - Hughes HN7000S User Manual

Confirming Internet
connectivity
If pinging the router address fails, and DHCP is disabled on
the terminal, the default gateway address is probably not set
correctly in the computer's operating system settings. The
default gateway address should be the terminal IP address as
received during commissioning and displayed in the
field on the System Information page. Fix this in the
Address
computer's operating system settings. See Appendix B –
Typical operating system settings, on page 49. Then repeat
the sequence above.
If the tests still fail, power cycle the terminal by unplugging the
power cord from the power source, waiting 10 seconds, and
plugging it back in. If you still can't surf the Internet, call your
service provider.
There might be a temporary Internet problem or a problem with
the site you are trying to access. Complete these troubleshooting
steps if you use an HN7000S. If you use an HN7700S, contact
your technical support.
1. Open a command prompt on a computer connected to the
terminal.
2. Ping the Hughes web server:
a. Type
ping www.HughesNet.com
b. Press E .
NTER
If the ping test is successful, there may be a problem with the
web server for the web site you originally tried to access.
Wait awhile and then try to access the web site again.
If the ping test failed, continue with step 3.
3. Ping the DNS address:
a. Type
ping 66.82.4.8
from a retail channel.
b. Press E .
NTER
If the ping test is successful but you still cannot browse the
Internet, complete the procedures in the next section,
Checking DNS settings.
If the ping test fails, refer to Contact information on page 1
for instructions explaining how to get technical assistance.
.
if you purchased the terminal
Chapter 4 • Troubleshooting
1037073-0001 Revision A
IP
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