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Hughes HN7000S Manual

Upgrading to a remote terminal
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HN System
Upgrading to a Model HN7000S
Remote Terminal
1037076-0001
Revision C
July 5, 2007

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Summary of Contents for Hughes HN7000S

  • Page 1 HN System Upgrading to a Model HN7000S Remote Terminal 1037076-0001 Revision C July 5, 2007...
  • Page 2 Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 3: Important Safety Information

    Important safety information For your safety and protection, read this entire manual before attempting to install the HN7000S remote terminal. In particular, read this safety section carefully. Keep this safety information where you can refer to it if necessary. Types of warnings used This section introduces the types of warnings used in this manual to alert you to possible safety hazards.
  • Page 4 • Important safety information 1037076-0001 Revision C...

  • Page 5: Table Of Contents

    Uninstalling a DW6000 or DW7000 ..... .7 Chapter 3 Installing the HN7000S remote terminal ... . .9 Attaching the remote terminal to the pedestal base ...9 Using the Activation Software CD.
  • Page 6 Downloading the LCCU......54 Downloading the HN7000S user guide ....54 Printing the System Information page .
  • Page 7 28. Recording registration information ........33 29. Restarting the HN7000S remote terminal ......34 30.
  • Page 8 40. Recording registration information ........46 41. Restarting the HN7000S remote terminal ......47 Chapter 4 42.
  • Page 9 1. HN7000S standards compliance........71...
  • Page 10 • Tables 1037076-0001 Revision C...

  • Page 11: Introduction

    Chapter 1 Introduction This manual explains how to uninstall a DW4000, DW6000, or DW7000 remote terminal and replace it with your new HN7000S remote terminal. This introductory chapter discusses the following topics: • Obtaining help during the upgrade on page 1 •...

  • Page 12: Summary Of The Upgrade Process

    HughesNet Activation Software CD included in your upgrade kit. To do so, follow the procedures outlined in Chapter 3 – Installing the HN7000S remote terminal. The following items are not included in the upgrade kit.

  • Page 13: Uninstalling Your Current Remote Terminal

    • Uninstalling a DW4000 on page 4 • Uninstalling a DW6000 or DW7000 on page 7 Inventorying upgrade Before installing your new HN7000S remote terminal, make sure you have all the items shown in Figure 1. kit components Note: If you are upgrading from a DW6000/DW7000, you will reuse the DW6000/DW7000 power supply, power cords, and Ethernet cable.

  • Page 14: Uninstalling A Dw4000

    Uninstalling a DW4000 The process of uninstalling a DW4000 consists of the following tasks: • Removing Internet connection sharing (ICS) software from your computer (if you are not using ICS, you can skip this task) • Removing DIRECWAY software from your computer •...

  • Page 15: Windows Me

    When your DW4000 was installed, DIRECWAY software was also installed on your computer. You must remove this software software from your from your computer before installing your new HN7000S computer terminal. Follow these steps to remove the software: 1. Locate the USB cable that connects the IRU to your computer.

  • Page 16: Uninstalling A Dw4000

    Disconnecting the receive Refer to Figure 2 and complete the steps in this section to disconnect the receive modem (IRU) and transmit modem (ITU) and transmit modems from stack from your computer. your computer Phone cable USB cable Receive modem AC power cord Power...

  • Page 17: Uninstalling A Dw6000 Or Dw7000

    Do not return the remote terminal to Hughes. You may discard the modems, USB cable, power supply, and 25-pin cable; you are not required to return them. 11. Proceed to Chapter 3 – Installing the HN7000S remote terminal. Uninstalling a DW6000 Complete the procedures in this section if you are upgrading from a DW6000/DW7000 remote terminal.

  • Page 18: Uninstalling A Dw6000/Dw7000

    9. Dispose of the DW6000/DW7000 remote terminal. See Disposing of the old remote terminal on page 2 for information on disposal and recycling. Do not return the remote terminal to Hughes. Do not discard the power supply or cords. 10. Proceed to Chapter 3.

  • Page 19: Installing The Hn7000S Remote Terminal

    Chapter 3 Installing the HN7000S remote terminal This chapter explains how to install an HN7000S remote terminal and register it for service. The following topics are discussed: • Attaching the remote terminal to the pedestal base on page 9 • Using the Activation Software CD on page 11 •...
  • Page 20 Figure 4, aligning the bottom set of ventilation openings on the HN7000S with the guides on the pedestal base. 3. Gently slide the HN7000S into the pedestal base until it locks into position. Figure 4: Attaching the HN7000S terminal to the pedestal base CAUTION •...

  • Page 21: Using The Activation Software Cd

    Software CD Note: If you do not have a HughesNet Activation Software CD, you must manually configure your PC for use with the HN7000S remote terminal. Skip this section and proceed to Disabling web browser proxy settings on page 13.
  • Page 22 Figure 5: Connect Your Modem via Ethernet screen 5. After the activation software confirms that your PC meets the minimum requirements, proceed with Connecting component cables on page 26. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...

  • Page 23: Disabling Web Browser Proxy Settings

    Disabling web browser For proper installation of the HN7000S, the web browser on your computer must be configured so that it does not connect to the proxy settings Internet through a proxy server. This section explains how to configure the following web browsers: •...

  • Page 24: Netscape

    4. In the Category pane, select Advanced Proxies 5. Select the radio button. Direct connection to the Internet 6. Click OK. 7. Close Netscape. 8. Relaunch Netscape to enable the changes. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...

  • Page 25: Configuring Your Computer's Tcp/Ip Settings

    This section explains how to configure TCP/IP settings to support DHCP for the following operating systems: • Windows XP • Windows 2000 • Windows 98 SE and Me • MacIntosh Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...

  • Page 26: Windows Xp

    Satellite Gateway, and select Properties 3. Ensure that the Client for Microsoft Networks Internet are installed and checked. See Figure 10. If Protocol (TCP/IP) NetBEUI appears in the list, uninstall it. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...

  • Page 27: Local Area Connection Properties

    , being careful not to Internet Protocol (TCP/IP) uncheck the check box, and click Properties to access the Internet Protocol (TCP/IP) Properties dialog. See Figure 11. Figure 11: Internet Protocol Properties dialog Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...

  • Page 28: Windows 2000

    Figure 12: Network and Dialup Connections 4. Right-click the Local Area Connection icon that represents the HN7000S network connection and select . The Properties Local Area Connections Properties dialog appears. See Figure 13. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...

  • Page 29: Local Area Connection Properties

    Figure 13: Local Area Connection Properties 5. Ensure that the Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked. If NetBEUI appears in the list, uninstall it. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...

  • Page 30: Internet Protocol Properties

    8. Select OK to close the open dialog boxes and finish the configuration. 9. Restart the computer even if Windows does not require you to do so. This ensures that the network settings are automatically reset. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...

  • Page 31: Windows 98 Se And Me

    Figure 15: Control Panel Note: On Windows Me computers, choose View All Control Panel Options to see the Network icon. 2. On the Network dialog, select the Configuration tab. See Figure 16. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...

  • Page 32: Network Window

    3. Select the TCP/IP entry associated with your computer’s Network Interface Card (NIC), then click Properties. 4. Select the IP Address tab on the TCP/IP Properties window. See Figure 17. Figure 17: TCP/IP Properties Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...

  • Page 33: Gateway Tab

    10. Click OK to close the list of network components. Windows may request that you insert the installation CD-ROM to complete updating the TCP/IP settings. 11. Restart the computer if it does not do so automatically. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...

  • Page 34: Macintosh

    2. Select the Network icon, which is circled in Figure 19. Figure 19: Mac System Preferences menu 3. Select the TCP/IP tab. See Figure 20. Figure 20: Mac Network screen Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...
  • Page 35 Configure field becomes inactive (grayed out). See IP Address Figure 21. Figure 21: Select DHCP from the Configure drop-down menu 5. Click Apply Now. The Mac is now configured. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...

  • Page 36: Connecting Component Cables

    Refer to Figure 22 and complete the following steps to connect the component cables: cables 1. Place the HN7000S remote terminal in its pedestal, in the same location where your old remote terminal was installed. 2. Connect the original remote terminal power supply’s DC power cord to the DC IN connector on the HN7000S remote terminal.

  • Page 37: Completing The Activation Process

    Completing the activation process Note: The HughesNet Activation software CD automatically tests the connection between the computer and the HN7000S remote terminal and completes the registration process. If you do not have a HughesNet Activation Software CD, you must perform these tasks manually.
  • Page 38 HughesNet Web-based auto-commissioning system (WebACS). Through WebACS, you will “swap out” the serial number of your old remote terminal for new HN7000S serial number. 2. Enter your registration ID in the fields and click Next. Chapter 3 • Installing the HN7000S remote terminal...

  • Page 39: Broadband Satellite - Registration Screen

    3. Enter your zip code on the Antenna Location screen as shown in Figure 25. Do not select the check box. Enter location manually Figure 25: Broadband Satellite - Antenna Location screen Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...
  • Page 40 Refer to your confirmation email and enter your site account number (SAN) and personal identification number (PIN) in the fields provided on the Registration screen as shown in Figure 26. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...

  • Page 41: Entering Your San And Pin

    Figure 26: Entering your SAN and PIN 8. Click Continue. 9. Click Swap on the Registration screen shown in Figure 27 to swap your old remote terminal with the new HN7000S remote terminal. Chapter 3 • Installing the HN7000S remote terminal...
  • Page 42 Figure 27: HughesNet Registration screen Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...

  • Page 43: Recording Registration Information

    In the Quick Start Guide you received with the HN7000S remote terminal, record the information (or print the page) that appears on the Registration screen shown in Figure 28. Figure 28: Recording registration information 10. Click Continue. The HN7000S remote terminal downloads its configuration parameters from the Network Operations Center (NOC).

  • Page 44: Restarting The Hn7000S Remote Terminal

    IP address (if available with your service plan). Upon completion of this process, a new browser window opens displaying the HughesNet Tools home page shown in Figure 30. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...
  • Page 45 Figure 30: HughesNet Tools home page This completes the activation process. Proceed to Chapter 4 – Completing the upgrade. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...

  • Page 46: Testing The Connection Between The Computer And Remote Terminal

    1. Connect the power supply’s AC power cord to the power strip, surge protector, or other power source. 2. Restart the computer. 3. Observe the HN7000S remote terminal’s front panel LEDs (Figure 31). The Power LED is solidly illuminated to indicate that the remote terminal is on.
  • Page 47 NTER If the computer is properly connected to the remote terminal, reply messages will appear on the screen as shown in Figure 32, indicating that the ping test has Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...
  • Page 48 Figure 33. A failed ping test may indicate that the computer is not properly connected to the remote terminal. Complete the procedures in the following section, Troubleshooting a failed ping test. Figure 33: Failed ping test Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...

  • Page 49: Terminal

    1. Open a web browser on the computer connected to the remote terminal. 2. Every HN7000S remote terminal has a web interface known as the System Control Center. To access the System Control Center, type in the browser’s address or 192.168.0.1...
  • Page 50 System Status Note: Do not be alarmed if the indicator is red and the word Problem appears beneath it. This merely indicates that the HN7000S remote terminal has not been registered yet. 3. Scroll down and click Start Registration on the System Control Center home page to access the Registration screen.
  • Page 51 8. Verify that the city and state for the zip code you entered is correct on the Verification of Antenna Location screen shown in Figure 36. If the information is incorrect, click Back and enter the correct ZIP code. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...
  • Page 52 Figure 36: Verifying that your location is correct 9. Click Next. Status messages are displayed on the Registration in Progress screen shown in Figure 37. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...
  • Page 53 11. Click I Agree to accept the subscriber agreement. 12. Refer to your confirmation email and enter your site account number (SAN) and personal identification number (PIN) on the Registration screen as shown in Figure 38. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...

  • Page 54: Entering Your San And Pin

    Figure 38: Entering your SAN and PIN 13. Click Continue. 14. Click Swap on the Registration screen shown in Figure 39 to swap your old remote terminal with the new HN7000S remote terminal. Chapter 3 • Installing the HN7000S remote terminal...
  • Page 55 Figure 39: Swapping the old remote terminal with the HN7000S 15. In the Quick Start Guide you received with the HN7000S remote terminal, record the information (or print the page) that appears on the Registration screen shown in Figure 40.

  • Page 56: Recording Registration Information

    The HN7000S remote terminal downloads its configuration parameters from the Network Operations Center (NOC). 17. Click Restart on the Registration Complete screen shown in Figure 41 to restart the HN7000S remote terminal. Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...

  • Page 57: Restarting The Hn7000S Remote Terminal

    18. Click Close on the Terminal Reset screen. The HN7000S remote terminal is now registered for service. Note: At this point, the HN7000S is connected and can access the Internet. However, the HN7000S is still downloading software. Therefore, wait about 2 hours before completing the upgrade, starting with Confirming that the remote terminal’s software is...
  • Page 58 Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision C...

  • Page 59: Completing The Upgrade

    IP address to check whether you need to reconfigure your Windows TCP/IP settings for a static IP address. Confirming that the Complete the following steps to confirm that your new HN7000S remote terminal contains the most current software: remote terminal’s software is current 1.
  • Page 60 All files are up-to-date field, the HN7000S remote terminal may still be downloading its software from the NOC. If the message does not appear after several minutes, follow these steps to power cycle the HN7000S remote terminal: a.

  • Page 61: Confirming That Remote Terminal Software Is Current

    c. Plug the AC power cord back into the power source. d. Wait 15 minutes, then observe the message in the Software on the System Status page. Download Status field Figure 43: Confirming that remote terminal software is current still does not appear in the All files are up-to-date field, contact Customer Care for assistance.

  • Page 62: Accessing Myhughesnet.com

    Accessing You can now access the internet, including the Hughes home page at myHughesNet.com, a feature-rich portal that contains a myHughesNet.com variety of interactive tools. At this web site, you can check online usage, test satellite speed, manage passwords, check your account and service plan information, and more.
  • Page 63 Figure 44: My HughesNet welcome page Chapter 4 • Completing the upgrade 1037076-0001 Revision C...

  • Page 64: Downloading The Lccu

    5. Locate the user guide and download it. Printing the System The System Control Center’s System Information page contains important HN7000S information. You will need to print and keep Information page a copy of this page in the event that you need to contact Customer Care for assistance but are unable to access the System Control Center.

  • Page 65: Accessing The System Information Page

    Figure 45: Accessing the System Information page 2. Click the blue System Info indicator near the top right area of the page to open the System Information page. 3. At the System Information page, click on the Printer icon to print the page.

  • Page 66: Printing The System Information Page

    Figure 46: Printing the system information page Chapter 4 • Completing the upgrade 1037076-0001 Revision C...

  • Page 67: Creating A Shortcut To The System Control Center

    Creating a shortcut to You should have a shortcut to the System Control Center on your computer desktop to provide you with quick and easy access to the System Control the interface when needed. If there is not already a shortcut on Center your desktop, follow these steps to create one: 1.

  • Page 68: Reconfiguring Your Network

    HN7000S. Refer to your system’s documentation for instructions on reconfiguring the network and checking its connectivity to the Internet. Refer to Appendix A for information related to network addresses.

  • Page 69: Configuring Windows Network Settings Manually For Static Ip Address

    IP address If your service plan provides you with a public IP address but does not enable DHCP, or if DHCP is enabled on your HN7000S but is not working, you must manually configure your Windows TCP/IP settings to access the Internet.

  • Page 70: Accessing The System Control Center For Addressing

    Perform the following steps to access the System Control Center for addressing information. Control Center for addressing information 1. Open a web browser on a computer connected to the HN7000S remote terminal. 2. Type in the browser’s address or location 192.168.0.1 field and press E .

  • Page 71: Windows Xp

    Figure 51: System Information page Windows XP 1. Open the Windows Control Panel by selecting → → and double-click the Start Settings Control Panel Network icon. See Figure 52. and Dial-up Connections Note: If Control Panel is in Category view, select Network and Internet Connections, then select Network Connections.

  • Page 72: Network And Dialup Connections

    Figure 52: Network and Dialup Connections 2. A list of Network adapters appears. A Local Area Connection icon must be listed under LAN or High-Speed Internet. If it is not, the network is not installed correctly. 3. Right-click on the Local Area Connection icon that represents the Network adapter used to connect the computer to the remote terminal, and select Properties.

  • Page 73: Tcp/Ip Properties

    Figure 53: Local Area Connections 4. Ensure that the Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked. If NetBEUI is installed, uninstall it. 5. Highlight , being careful not to Internet Protocol (TCP/IP) uncheck the check box, and click Properties. See Figure 54. Figure 54: TCP/IP Properties Appendix A •...
  • Page 74 6. In the General tab, select Use the following IP address 7. In the IP Address field, enter an appropriate IP address from the range of available IP addresses listed in the System Control Center. 8. In the field, enter the LAN1 Subnet Mask. Subnet Mask 9.

  • Page 75: Windows 2000

    Windows 2000 1. Select Start→ Settings→ Control Panel 2. Select the icon. See Network and Dialup Connections Figure 56. Figure 56: Network and Dialup Connections 3. Right-click on the that connects to the Local Area Connection remote terminal and select Properties Figure 57: Local Area Connections Appendix A •...

  • Page 76: Local Area Connection Properties

    4. Ensure that the Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked. If NetBEUI appears in the list, uninstall it. 5. Highlight , being careful not to Internet Protocol (TCP/IP) uncheck the check box, and click Properties to access the Internet Protocol (TCP/IP) Properties screen.

  • Page 77: Windows 98Se Or Me

    9. Enter in the Preferred DNS server field. Enter 66.82.4.8 in the Alternate DNS server field. See 66.82.4.12 Figure 59. Figure 59: TCP/IP Properties 10. Click OK to save and close the Internet Protocol (TCP/IP) Properties dialog. 11. Click OK again to save and close Local Area Connection Properties.

  • Page 78: Tcp/Ip Properties

    Figure 60: Network dialog with Configuration tab Figure 61: TCP/IP Properties Appendix A • Configuring Windows network settings manually for static IP address 1037076-0001 Revision C...
  • Page 79 4. Select Specify an IP Address. In the field, enter IP Address an address from the range of available IP addresses listed in the System Control Center FAQ page. 5. In the field, enter the address from the LAN1 Subnet Mask Subnet Mask that you recorded from the System Information page.
  • Page 80 Appendix A • Configuring Windows network settings manually for static IP address 1037076-0001 Revision C...

  • Page 81: Conformance With Standards And Directives

    Appendix B Conformance with standards and directives The HN7000S remote terminal has been certified to conform to the standards shown in Table 1. Additional information follows the table. Table 1: HN7000S standards compliance Category Standard Safety UL60950-1 for the United States CAN/CSA-C22.2 No.

  • Page 82: Repairs In Canada

    The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs in Canada Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

  • Page 83: Canada Class B Warning

    This section explains compliance with the IP over Satellite (IPoS) standard. standards IPoS The Hughes HN System is compliant with the IPoS standard ratified by the Telecommunications Industry Association (TIA-1008), first published in October 2003 and issued as Revision A in May 2006.

  • Page 84: Repairs In The United States

    Telephone Company may request that you disconnect the equipment until the problem is resolved. Hughes must make any necessary repairs to the modem portion of this equipment in order to maintain valid FCC registration. Do not attempt to repair or service your remote terminal. Return it to Hughes.

  • Page 85: Acronyms And Abbreviations

    Acronyms and abbreviations AC – Alternating current MAC – Media access control ASC – Authorized Service Center MB – Megabytes CD – Compact disc NIC – Network interface card CSA – Canadian Standards Association NOC – Network Operations Center DC – Direct current PC –...
  • Page 86 • Acronyms and abbreviations 1037076-0001 Revision C...

  • Page 87: Index

    Cables, connecting remote terminal Completing the upgrade system requirements confirming the HN7000S software is upgrade kit current creating shortcut to the System Control Center downloading the LCCU IP settings...
  • Page 88 30, 43 Standards, conformity electromagnetic compatibility telecommunications System Control Center accessing creating a shortcut to System Information page System Information page TCP settings Telecommunications standards Testing connection between computer and HN7000S Upgrade kit User guide • Index 1037076-0001 Revision C...

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